Help Desk Specialist
CLOVEHITCH•Washington, DC
•Onsite
About The Position
CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions. CLOVEHITCH is seeking a Help Desk Specialist to provide Tier 1/Tier 2 support for users of OFLC systems, resolving technical issues and supporting system access and functionality. This position is contingent upon contract award.
Requirements
- 2–4 years help desk or IT support experience
- Associate’s degree (or equivalent experience)
- Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
- Clean background check
Nice To Haves
- Bachelor’s degree (or equivalent experience)
- Experience with case management systems (FLAG preferred)
- Strong communication and problem-solving skills
Responsibilities
- Respond to user inquiries via phone, email, or ticketing system
- Troubleshoot system access, data entry, and application issues
- Provide guidance on system usage and processes
- Document issues, resolutions, and trends
- Escalate complex issues to higher-tier support
- Support system testing and user acceptance activities
- Maintain high customer service standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
