Help Desk Specialist
About The Position
OPB is a leader in public media, serving diverse communities of the Northwest with fact-based, in-depth news and information about politics, the environment, science, arts, history, and cultures; business, education and more. Powered by the generous support of members, OPB seeks out a variety of voices in our communities and lifts up authentic stories of the people, places, events and issues of the region, providing context and a deeper understanding. OPB’s independent journalism and programs are available at opb.org, on OPB Radio and OPB TV. Follow us on Instagram, YouTube and Facebook.
Requirements
- Two years of experience providing user support.
- People centered approach to engaging with OPB staff while resolving technical issues.
- Genuine interest in and enthusiasm for OPB’s public service mission, vision and organizational values, prepared to contribute to a people-centered environment where colleagues and supporters thrive.
- Understanding of Adobe products at an admin level, FTP, Office 365, Active directory and Entra, Intune, Jamf, Password Management Systems, Multifactor Authentication.
- Excellent communication and interpersonal skills, oriented towards teamwork and collaboration.
- Highly-organized, motivated, proactive and goal driven. Attention to accuracy and completeness of work.
- Technologically savvy, with fluent use of business software systems including Microsoft Office (Word, Excel, Access, PowerPoint), and fundraising CRMs.
- Understanding of Adobe products at an admin level, FTP, Office 365, Active directory and Entra, Intune, Jamf, Password management systems, Multifactor authentication.
Responsibilities
- Troubleshoot and resolve computer and network problems.
- Respond to requests for assistance.
- Install and configure hardware and software.
- Coordinate hardware repairs with outside vendors.
- Responsible for onboarding and offboarding users and equipment.
- Plan and implement new technology initiatives for users.
- Enable OPB employees and volunteers to use OPB's information technology more effectively and efficiently.
- Provide timely updates to stakeholders.
- Track all support requests in an appropriate manner.
- Work with senior IT staff to create solutions for OPB.
- Track all internal computing assets including software licenses, and hardware.
- Participation in staff projects and other assignments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
