Help Desk Specialist

Professional Engineering Consultants•Wichita, KS

14h•Onsite

About The Position

At PEC, your work matters here. We value accuracy, organization, follow‑through, and collaboration—and we recognize the importance of the people who support our teams and projects every day. You’ll work in a professional, respectful environment with clear expectations, consistent processes, and leadership that understands the value of strong administrative support. We offer competitive pay, solid benefits, and long‑term stability within an established company that continues to grow. If you’re looking for a role where your contributions are respected, your workload is meaningful, and your work supports something bigger than a task list, PEC offers a place to build a dependable and rewarding career.

Requirements

In-depth knowledge of computer systems and mobile devices
Hands on experience with diagnosing and resolving basic technical issues
Experience working with CAD and other AEC industry software is required. Examples may include AutoCAD, Civil 3D, Revit, MicroStation, ESRI ArcGIS, Newforma, etc.
Customer-oriented and patient with employees
Excellent communication and people skills
BS / BA in Information Technology, Computer Science or relevant field required
Two (2) years of relative Help Desk experience

Responsibilities

Serve as the first contact with employees who need technical assistance
Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, servers, software, networking, printers, audio-visual equipment and other devices
Manage Help Desk tickets and resolutions
Perform troubleshooting using different diagnostic techniques
Troubleshoot and address urgent or escalated issues and specialized software needs
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service to employees
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Record solutions in the Help Desk
Maintain records of software licensing and compliance
Follow-up with employees as needed
Provide feedback on processes and make recommendations on areas to improve.
Suggest improvements to procedures
Provide staff and new hire training on computer hardware, software, printers and peripheral devices
Build and place new PC equipment. Replace/upgrade existing PC equipment
Responsible for the recycling of old devices and disposal of equipment properly
Assist with CMMC requirements and ensure NIST guidelines are followed
Other projects and responsibilities may be added at the company’s discretion