Help Desk Specialist

Guaranty Bank & Trust Co • New Roads, LA

2d • Onsite

About The Position

Position Summary: Assist the Information Security/ Information Technology (IS/IT) Manager with daily duties and responsibilities. Provide technical assistance such as trouble-shooting; unlocking and resetting passwords to staff. Must be knowledgeable of standard software such as Excel, Word, Outlook, etc.

Reporting Relationship: Direct report to the Information IT Manager & IS/Compliance Officer; indirectly reports to the VP/Chief Operating Officer.

Requirements

• Must be knowledgeable of standard software such as Excel, Word, Outlook, etc.

Responsibilities

• Assist the IT Manager in order to achieve the daily duties being performed, while meeting established deadlines. Monitor assigned Information Security Management reports.
• Help with training of new personnel on the use of the network, outlook, intranet, etc.
• Perform duties associated with the IT Help Desk: troubleshoot questions and resolve problems in regards to the Bank’s information systems and applications.
• Responsible in providing information when requested by customers and branch personnel in a prompt, professional, and courteous manner.
• Backup the IT Manager in supporting the Bank staff request for assistance via email, telephone and the IT Help Desk online tickets. “Triage” and prioritize based on need, escalating to the IT Manager or Complete Network when warranted.
• Assist customers with online banking services (internet banking, bill pay, electronic statements, mobile banking, etc.).
• Perform assigned duties of the IT Manager in her absence.
• Run and save copies to a laptop of the Loans and Deposits trial balances daily.
• Assist with updates to the Bank’s intranet; ensuring forms and polices are kept up-to-date and archive out dated versions.
• Assist with the annual rotation of computers; installs and updates to computers, network hardware and software; and maintenance of the Bank’s network systems.
• May install and configure peripheral equipment.
• Assist with managing information and access control procedures.
• Offer ideas and suggestions on addressing organizational information needs with current technology
• Assist in developing and testing disaster recovery protocols for the organization's information systems and data processes
• Assist in managing an IT portfolio of basic strategic and systems related Initiatives and inventory
• Provides support to the IT Manager in developing and directing the systems analysis, programming, and operation of the in-house electronic data processing (EDP) system
• Assist in maintain and updating the bank’s website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed