Help Desk Specialist
About The Position
E-Logic is seeking a Help Desk Specialist to manage service requests, system access, and operational support for the Department of Health & Human Services. Key Responsibilities Manage ServiceNow ticketing system and workflows Support user account provisioning (VEC, CDX, Conexus, etc.) Track and resolve service requests across OpDivs Generate help desk performance reports Support system integrations and process improvements Requirements Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer support skills Important Notice: This role is part of a proposal for the Department of Health & Human Services . Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
Requirements
- Experience with ServiceNow or similar ITSM tools
- Strong troubleshooting and customer support skills
Responsibilities
- Manage ServiceNow ticketing system and workflows
- Support user account provisioning (VEC, CDX, Conexus, etc.)
- Track and resolve service requests across OpDivs
- Generate help desk performance reports
- Support system integrations and process improvements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
