Help Desk Specialist
About The Position
Help Desk Specialist performs configuration and installation of Personal Computers (PCs) and laptops. This position provides accurate, timely, and creative solutions to end-user computer and networking problems of basic to routine nature to ensure end-user productivity. Responsibilities include responding to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Ability to install, upgrade and maintain Windows based software. The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world. Angell Animal Medical Center founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.
Requirements
- at least 1 year of Help Desk experience
- excellent verbal and written communication skills
- ability to work professionally as part of a team and independently with users
- Working knowledge of desktop and laptop hardware and use required
- Microsoft Windows 7/10, Microsoft Windows Server 2008r2/2012r2/2016 Networking
- Anti-Virus, Remote Access technologies, VPN
- Personal Computer Software Solutions: Microsoft Office (Word, PowerPoint, Excel, Access), Adobe Acrobat
- Internet Software Solutions: Internet Explorer Browser
- LAN Technology: TCP/IP
Responsibilities
- configuration and installation of Personal Computers (PCs) and laptops
- provides accurate, timely, and creative solutions to end-user computer and networking problems of basic to routine nature to ensure end-user productivity
- responding to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes
- install, upgrade and maintain Windows based software
Benefits
- Blue Cross health insurance
- disability and dental insurance
- 403(b) retirement
- paid holidays, sick and vacation time
- employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
