Help Desk Specialist

Lafayette Federal Credit Union • Rockville, MD

1d • $55,500 - $60,000 • Hybrid

About The Position

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Help Desk Specialist to join our dynamic team! About us: Our Difference: What makes Lafayette Federal cutting-edge ? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: We are currently seeking a Help Desk Specialist to join our Information Technology Department. Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring, and maintaining network hardware, software and communication links while providing help desk support to both credit union staff and members.

Requirements

• Two to five years of similar or related experience

Responsibilities

• Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
• Troubleshooting PC hardware and software problems in a timely manner.
• Installing appropriate hardware or software within the specified time frames.
• Handling mobile phone MDM setup, new user creation and terminated employee deletion.
• Providing friendly, professional, and accurate service and support to all members and associates.
• Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
• Responding quickly to all service requests and ensuring problem resolution as quickly as possible.

Benefits

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave & birthday leave
• Educational assistance
• Commuter benefits program and more !

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees