Help Desk Specialist

NuAxis Innovations • Reno, NV

2d • Onsite

About The Position

NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Reno, NV. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.

Requirements

• Associate’s degree in IT or related field, or equivalent work experience.
• 2+ years of hands-on experience in a help desk or desktop support environment.
• Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
• Exposure to supporting mobile devices in an enterprise environment.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced federal workplace.
• Must be eligible to work in the United States and pass a federal background check.

Nice To Haves

• Experience working with federal agencies or in a government contracting environment.
• Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation.

Responsibilities

• Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
• Respond to user requests via phone, email, and in-person support channels.
• Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
• Install, configure, and maintain desktop/laptop hardware and software.
• Track and manage IT service tickets and escalate complex issues as needed.
• Participate in equipment deployments and system upgrades.
• Communicate the status of pending requests, outages, and maintenance activities to end users.
• Maintain documentation and knowledge base articles as needed.
• Collaborate with server and network teams to resolve cross-functional issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees