Technical Trainer

Amplitude is seeking a Technical Trainer to join their Customer Education team. The trainer will be responsible for delivering high-quality training sessions to customers, partners, and internal teams, both remotely and in-person. They will collaborate with the global Education team to shape training content and tailor it to meet customer needs. The ideal candidate should have strong communication skills, the ability to teach themselves new products, familiarity with product analytics, and experience delivering training. Fluency in both French and English is required, and the ability to travel is necessary.

• Deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners, and internal teams.
• Deliver regularly scheduled 1:many training sessions, both remotely and in-person.
• Partner with Amplitude’s local team to deliver internal product enablement, when needed.
• Gain a proven understanding of all Amplitude products so that you can answer a range of questions from customers during their training.
• Work closely with customers to understand and tailor training content to meet their needs during live engagements.
• Delve into customers’ data sets so that you have a firm understanding of their use cases and data.
• Teach to a variety of levels (some customers will be new to analytics, some will be well versed).
• Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events.
• Partner closely with internal, customer-facing stakeholders and account teams who support your customers.
• Ability to communicate sophisticated business software processes effectively.
• Ability to teach yourself new products.
• Familiarity with product analytics - required.
• 2-3 years experience delivering training.
• Experience working in a SaaS environment is a plus.
• Ability to travel 15-20%.
• Fluent French language skills as well as English - is a must.

• Ability to deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners, and internal teams
• Experience delivering regularly scheduled 1:many training sessions, both remotely and in-person
• Ability to partner with Amplitude's local team to deliver internal product enablement, when needed
• Proven understanding of all Amplitude products to answer customer questions during training
• Ability to work closely with customers to tailor training content to meet their needs during live engagements
• Familiarity with product analytics is required
• 2-3 years of experience delivering training
• Experience working in a SaaS environment is a plus
• Ability to travel 15-20%
• Fluent French language skills as well as English is a must

• Flexible time off, paid holidays, and more
• Generous stipends for wellness, learning and development, commuter transit/parking, home office equipment, and more
• Excellent Parental benefits including 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high-quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)
• G2: #1 product analytics solution and #3 best software product according to the 2022 G2 Best Software report
• Business Insider: A top tech company to bet your career on
• Fast Company: #3 most innovative enterprise company in the world
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator, and other top-tier investors
• Global and fast-growing team with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world
• Equal employment opportunities (EEO)