Technical Systems Engineer II (Full-Time) - United States
About The Position
Cisco is advertising potential opportunities for a Technical Systems Engineer on a close-knit engineering team of ten that builds and manages foundational infrastructure platforms across the company. The team supports thousands of software developers in releasing secure, high-quality products to global customers and emphasizes an open, supportive, and inclusive culture. The engineer will maintain the health and performance of cloud development environments, build automated deployment workflows, partner with application developers to troubleshoot infrastructure issues and improve platform reliability, create technical documentation and playbooks, and contribute ideas in design discussions. The role involves modern cloud technologies and infrastructure challenges that support Cisco’s software development efforts.
Requirements
- Meet one of the following education and experience paths, completed within the past three years or expected to be completed within the next 12 months: a bachelor's degree and no work experience; an educational or workforce development program (such as an associate's degree, apprenticeship, boot camp, or certification) and one year of work experience; or a high school diploma or equivalent and two years of work experience.
- Qualifying education and work experience must be in Computer Science, IT, Computer Engineering, or a related field.
- Hands-on experience configuring and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions.
- Working knowledge of container platforms such as Docker or Podman and cloud environments such as AWS, Azure, GCP, or OpenShift.
- Experience navigating Linux environments and writing automation scripts using Python, Bash, or shell utilities.
Nice To Haves
- Experience with IT service management workflows and incident tracking tools such as ServiceNow.
- Familiarity with system observability and monitoring platforms such as ThousandEyes, Prometheus, Grafana, or Splunk.
- Experience working within Agile frameworks such as Scrum or Kanban using Jira and Confluence.
- Effective written and verbal communication skills, with an interest in knowledge sharing and peer collaboration.
- Curiosity and eagerness to learn new engineering methodologies and cloud technologies.
Responsibilities
- Maintain the health and performance of cloud development environments to help prevent system downtime.
- Build automated deployment workflows to increase software delivery speed and reduce manual engineering effort.
- Partner with application developers to troubleshoot infrastructure issues and improve platform reliability.
- Create technical documentation and playbooks to accelerate incident resolution and support team learning.
- Contribute ideas in design discussions to help introduce modern tools and elevate engineering standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation time for non-exempt employees; exempt employees participate in a flexible vacation time off program
- Paid sick time
- Additional paid time away may be requested for critical or emergency issues involving family members
- Optional paid volunteer days
- Annual bonuses may be available to employees in non-sales roles
- Employees may be eligible for Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
