About The Position
Cisco is advertising potential opportunities for a Technical Systems Engineer II in the United States. The exact role may not be open at the time of application; Cisco may contact applicants if a relevant position becomes available. Applications are accepted until further notice. The role is part of a ten-engineer team that builds and manages foundational infrastructure platforms used across Cisco. These platforms help software developers deliver secure, high-quality products to customers worldwide. The engineer maintains cloud development environments, supports reliable software delivery, and works with application developers to improve platform performance and reliability. The position involves maintaining the health and performance of cloud development environments, creating automated deployment workflows, troubleshooting infrastructure issues with developers, documenting procedures and incident playbooks, and contributing to design discussions about tools and engineering practices.
Requirements
- Meet one of these education and work-experience paths, completed within the past three years or expected to be completed within the next 12 months: a bachelor's degree with 0 years of work experience; an educational or workforce development program such as an associate degree, apprenticeship, boot camp, or certification with 1 year of work experience; or a high school diploma or equivalent with 2 years of work experience.
- Qualifying education and work experience must be in Computer Science, IT, Computer Engineering, or a related field.
- Hands-on experience configuring and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions.
- Working knowledge of container platforms such as Docker or Podman and cloud environments such as AWS, Azure, GCP, or OpenShift.
- Experience navigating Linux environments and writing automation scripts using Python, Bash, or shell utilities.
Nice To Haves
- Experience with IT service management workflows and incident tracking tools such as ServiceNow.
- Familiarity with system observability and monitoring platforms such as ThousandEyes, Prometheus, Grafana, or Splunk.
- Experience working within Agile frameworks such as Scrum or Kanban using Jira and Confluence.
- Effective written and verbal communication skills, with an interest in knowledge sharing and peer collaboration.
- Curiosity and eagerness to learn new engineering methodologies and cloud technologies.
Responsibilities
- Maintain the health and performance of cloud development environments to help prevent system downtime.
- Build automated deployment workflows to increase software delivery speed and reduce manual engineering effort.
- Partner with application developers to troubleshoot infrastructure issues and improve platform reliability.
- Create technical documentation and playbooks to accelerate incident resolution and support team learning.
- Contribute ideas in design discussions about modern tools and engineering standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
- 10 paid holidays per full calendar year
- One floating holiday for non-exempt employees
- One paid day off for an employee's birthday
- Paid year-end holiday shutdown
- Four paid personal wellness days
- Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees
- Exempt employees participate in a flexible vacation time-off program with no defined limit, subject to availability and business limitations
- 80 hours of sick time off provided on hire date and each January 1, with up to 80 unused hours carried forward
- Additional paid time away may be requested for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Employees in non-sales roles may be eligible for annual bonuses, subject to Cisco policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
