TECHNICAL SUPPORT SPECIALIST (ON-SITE)

SOFHA EMPLOYMENT SERVICES INC • Johnson City, TN

13d • Onsite

About The Position

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, Tennessee, with locations in upper East Tennessee and Southwest Virginia. Its mission is to improve the health and well-being of patients and team members. The Technical Support Specialist provides account management and technical assistance with computer systems, software, and hardware. This is a full-time, on-site position in Johnson City, Tennessee.

Requirements

• High school diploma or GED.
• Basic understanding of Active Directory, networking concepts, and TCP/IP.
• Experience with Windows 10 and XP operation, installation, and troubleshooting.
• Proficient knowledge of Microsoft Office products.
• Experience installing, upgrading, and troubleshooting hardware and software.

Nice To Haves

• Bachelor’s degree in information systems or a related field is desired.
• Experience in a physician office setting is preferable.

Responsibilities

• Manage accounts.
• Provide technical assistance with computer systems, software, and hardware.
• Respond to queries in a timely manner.
• Monitor the daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs.
• Follow up to ensure issues are resolved properly.
• Compile information and prepare reports.

Benefits

• Company-provided life and accidental death and dismemberment insurance.
• Company-provided long-term disability insurance.
• Employee stock ownership plan.
• 401(k) company contributions.
• Voluntary medical, dental, vision, and additional life insurance options.
• Company match in health savings account plans, with restrictions applying.
• Vacation, personal, sick, and holiday time off.
• Team member perks and discounts.
• Tuition assistance programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED