Computer Support Specialist (On-site)

Our client•New York, NY

1d•Onsite

About The Position

Our client is seeking a Computer Support Specialist to provide technical assistance, troubleshoot technology issues, and deliver excellent customer service. The role provides support by phone, email, chat, and in person; monitors and resolves tickets submitted through the JIRA ticketing system; and installs, sets up, and configures hardware, software, and peripherals. The specialist diagnoses and resolves hardware, software, and network issues for end users, documents technical problems and resolutions, prepares user guides, and performs other duties as assigned. The position is on-site at One State Street, New York, NY 10004, for an approximate duration of two years. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., totaling 37.5 hours per week. Pay is $30.00–$32.00 per hour, depending on experience and qualifications.

Requirements

At least two years of experience in Information Technology and Customer Service.
An associate’s or bachelor’s degree in computer science, information systems, management systems, information technology, or cybersecurity.
Knowledge of computer hardware, software, operating systems, and networks.
Strong analytical and problem-solving skills to identify the root causes of technical issues.
Patience, empathy, and a commitment to customer satisfaction.
Strong organizational skills, including the ability to manage tasks, prioritize requests, and maintain detailed documentation.

Responsibilities

Provide technical assistance to users by phone, email, chat, and in person.
Monitor and resolve tickets submitted through the JIRA ticketing system.
Install, set up, and configure hardware, software, and peripherals.
Diagnose and resolve hardware, software, and network issues for end users.
Document technical problems and resolutions and create user guides for future reference.
Perform other duties as assigned.