Bloomberg On-Site Support Specialist

Bloomberg•Seattle, WA

2d•$70,000 - $95,000•Onsite

About The Position

As a Support Specialist with Bloomberg On-Site Support (BOS) in Seattle, provide high-touch technology support for Bloomberg colleagues in the Seattle newsroom and Bloomberg clients throughout the Seattle area. This visible, client-facing role combines technical skills with customer service, sound judgment, personal ownership, relationship-building, and responsibility for driving issues through resolution. The work covers workplace technology, Bloomberg technology, endpoint and connectivity support, implementations, Order Management activity, and collaboration with teams across the firm. The position is intended for someone with approximately 2 to 5 years of relevant experience and a strong technical and customer-service foundation who is ready for broader responsibility. It is not a senior engineering position or a traditional scripted support role. The successful candidate will work confidently and independently, understand the business behind requests, and continue developing across technology, clients, and Bloomberg's business.

Requirements

Approximately two to five years of IT Support, Desktop Support, Field Support, Endpoint Support, or related experience.
Strong customer-service and communication skills.
Experience supporting Windows environments, with working knowledge of Mac and mobile devices.
Strong troubleshooting and critical-thinking skills.
Familiarity with networking concepts including TCP/IP, DNS, Wi-Fi, VPN, LAN, and WAN.
Experience supporting modern workplace technology and peripherals.
Strong ownership and ability to work effectively with limited day-to-day supervision.
Sound judgment and ability to manage competing priorities.
Confidence engaging with clients, colleagues, and business leaders.

Nice To Haves

White-glove, executive, newsroom, or highly client-facing support experience.
Broad onsite or field-support experience.
Exposure to Intune, Jamf, or other endpoint-management tools.
Experience with device provisioning, authentication, infrastructure support, or implementations.
ITIL, CompTIA, Microsoft, Apple, or Cisco certifications.
Examples of independently solving problems, taking initiative, or improving a process.

Responsibilities

Deliver high-touch technical support to Bloomberg clients and colleagues.
Build strong relationships with News, office stakeholders, clients, and partner teams.
Own issues through resolution.
Work independently, prioritize effectively, and determine when to collaborate or escalate.
Troubleshoot Windows, Mac, mobile, hardware, application, and connectivity issues.
Support Bloomberg installations, upgrades, implementations, and Order Management activity.
Apply working knowledge of networking and workplace technology.
Partner with News, Sales, Engineering, Facilities, Employee Technology Support, vendors, and other teams.
Understand the business need behind technical requests and help determine the right solution.
Communicate clearly with technical and non-technical audiences.