Bloomberg On-Site Support Specialist

Bloomberg•San Francisco, CA

1d•$70,000 - $95,000•Onsite

About The Position

The Bloomberg On-Site Support (BOS) team in San Francisco is seeking an On-Site Support Specialist. This role provides high-touch IT support in Bloomberg client and office environments, ensuring the delivery of essential technology and services. It is a client-facing position suitable for individuals early in their IT careers who possess a strong technical foundation, excellent customer service skills, and a capacity for rapid learning. The ideal candidate is sharp, curious, technically adept, and can communicate effectively with both clients and colleagues. The role encompasses traditional PC and Mac support, as well as support for the evolving mobile and endpoint environment, including smartphones, tablets, docking solutions, KVMs, peripherals, connectivity, device management, and the company's move towards a streamlined one-device experience. The strongest candidate will understand that superior IT support involves understanding the customer, asking pertinent questions, taking ownership, communicating clearly, and exercising sound judgment to provide effective solutions.

Requirements

Two to four years of experience in IT Support, Desktop Support, Endpoint Support, Field Support, or a related technology role.
Strong customer service and communication skills.
Experience supporting Windows and Mac environments.
Working knowledge of iOS, iPadOS, Android, and modern mobile technology.
Strong troubleshooting and critical-thinking skills.
Familiarity with networking concepts including TCP/IP, DNS, LAN, WAN, Wi-Fi, and VPN.
Exposure to docking stations, KVMs, monitors, USB-C/Thunderbolt, and workplace peripherals.
An understanding of MDM, endpoint management, or enterprise mobile support concepts.
Strong learning agility, curiosity, judgment, and the ability to absorb new technology quickly.
The confidence to engage professionally with clients and colleagues at different levels.
Strong ownership, accountability, and ability to work collaboratively.

Nice To Haves

White-glove, executive, or client-facing support experience.
Exposure to Microsoft Intune, Jamf, Apple Business Manager, Windows Autopilot, or similar endpoint tools.
Experience with device enrollment, provisioning, compliance, MFA, SSO, or endpoint security.
Exposure to networking equipment, cabling, IDF environments, or infrastructure support.
Experience with implementation, deployment, installation, or Order Management workflows.
ITIL, CompTIA, Microsoft, Apple, or entry-level Cisco certifications.
Interest in financial services or enterprise technology environments.
Examples of learning new technology quickly or improving an existing process.

Responsibilities

Deliver high-touch technical support to Bloomberg clients and colleagues.
Troubleshoot Windows, Mac, iOS, iPadOS, Android, applications, hardware, and connectivity issues.
Support PCs, Macs, smartphones, tablets, monitors, docking stations, KVMs, peripherals, and modern workplace technology.
Develop knowledge of MDM/UEM, mobile enrollment, device compliance, application delivery, and endpoint management.
Troubleshoot Wi-Fi, VPN, Bluetooth, USB-C, Thunderbolt, display, charging, and peripheral issues.
Support Bloomberg technology installations, upgrades, moves, implementations, and Order Management activity.
Apply working knowledge of LAN, WAN, TCP/IP, DNS, and general networking concepts.
Take ownership of issues through resolution and keep customers informed throughout the process.
Partner effectively with Sales, Engineering, Facilities, Employee Technology Support, vendors, and other internal teams.
Work within an ITIL-based service environment including Incident, Request, Change, and Problem Management.
Communicate technical information clearly to technical and non-technical audiences.
Identify opportunities to improve the customer experience and how support is delivered.