Technical Support Specialist - On Site, Not IT Work

Harmar Mobility LLC • Sarasota, FL

11d • Onsite

About The Position

Harmar Mobility is seeking a customer-support-focused Technical Support Specialist to provide technical assistance to external dealers, distributors, and end users of Harmar products. The role includes phone support and training classes covering product repair and service issues, as well as advanced technical support and training programs. The specialist may travel on a limited basis to provide additional field support. The position also participates with new product development teams to ensure serviceability concerns are considered during product development. This is an on-site role and is not an IT position.

Requirements

• At least 2 years of previous work-related experience in customer service or field service.
• Experience with electro-mechanical technology for troubleshooting dealer and end-user issues.
• Exceptional verbal and written communication skills.
• Ability to manage and prioritize multiple projects.
• Detail-oriented and thorough in completing work tasks.
• Basic troubleshooting skills.
• Understanding of power flow and lift function.
• Understanding of outside lift installations and basic inside and hybrid lift installations.
• Ability to read and understand schematics.
• Knowledge of customer service and technical support principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Demonstrate Harmar's core values: teamwork, dependability, strong work ethic, positivity and flexibility, customer care, accountability, integrity, and inclusion.

Responsibilities

• Provide phone-based technical support to external dealers, distributors, and end users for Harmar products.
• Deliver training classes and programs on product repair and service issues.
• Provide advanced technical support to dealers, distributors, and end users.
• Travel on a limited basis to provide support in the field.
• Participate with new product development teams to address serviceability concerns.
• Troubleshoot electro-mechanical products and assist with lift installation and repair questions.
• Process parts replacement orders, sales orders, and return material authorizations for repair parts.
• Perform basic ordering and troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed