IT Support Services Consultant (On-Site)

Oxley Enterprises • Washington, DC

9d • Onsite

About The Position

The Information Technology (IT) Support Services Consultant provides support focused on the lifecycle of Command, Control, Communication, Computer, Cyber, and Intelligence (C5I) systems, including planning, procurement, portfolio and project management, performance management, asset tracking, and logistics support. This position supports the U.S. Coast Guard (USCG). The role involves guiding executive-level transformation, business process reengineering, and performance measurement for a federal mission support organization. The consultant will coach senior leaders, bring structure to complex initiatives, and make a lasting impact on how the mission gets done.

Requirements

• 5 - 15 years of experience in program and project management, meeting facilitation, strategic communications, and organizational change management supporting the USCG or other federal agencies with defense, homeland security, or law enforcement missions
• Above average experience providing life-cycle support for C5I systems, including planning, procurement, portfolio and project management, and performance management
• Above average experience with procurement planning, including alternatives and cost analyses, requirements development, Life Cycle Cost Estimates (LCCE), and Work Breakdown Structures (WBS)
• Experience developing strategic plans and communication plans for IT programs
• Experience with portfolio and project management support, risk analysis, and performance tracking
• Experience with asset management, tracking, and disposal, and configuration management
• Experience with knowledge management of key artifacts and knowledge libraries, and knowledge tool development
• Experience supporting the System Engineering Lifecycle (SELC) across its phases
• Experience documenting requirements for IT and data efforts, supporting IT architecture strategy, and providing subject matter expertise for data-related implementations
• Above average ability to manage highly complex projects to completion on schedule and within resource constraints
• Above average experience with business process improvement analysis, Lean Six Sigma analysis, and performance metrics analysis
• Above average experience with business case analyses, alternatives analyses, concept development, and requirements analysis
• Above average experience developing project charters, schedules, roadmaps, and risk mitigation strategies
• Above average proficiency in Microsoft Office (e.g., OneDrive, Teams, Microsoft Project, SharePoint)
• Strong ability to apply established change management frameworks (e.g., Prosci ADKAR) to prepare for, manage, and sustain change
• Strong ability to conduct detailed research and analysis of technical data
• Strong ability to read and interpret Government policy, regulations, and directives, and apply those interpretations as directed by the Project Manager or designee
• Strong ability to coordinate all parties to tasks and review work products for completeness, quality, and adherence to customer requirements
• Strong ability to facilitate meetings, working group sessions, and executive-level sessions, in person and virtually
• Strong technical writing and editing skills
• Ability to develop strategic communications and training materials that inform key audiences, create buy-in, and increase stakeholder awareness and engagement
• Ability to communicate effectively, orally and in writing, with executive-level personnel
• Experience supporting a federal agency
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently and constantly to lift, carry, push, pull or otherwise move objects. Typing, communicating, repetitive motions. Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Ability to obtain/ maintain a Federal Civilian Public Trust
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Nice To Haves

• Project Management Professional (PMP) certification
• Department of Homeland Security (DHS) mid-level Project Management certification
• Six Sigma Master Black Belt certification, or equivalent certification
• CONUS and OCONUS travel may be required; a valid passport and current immunizations are for OCONUS travel.

Responsibilities

• Provides life-cycle support for planning, procurement, portfolio and project management, performance management, asset tracking, and logistics support of USCG C5I systems
• Formulates strategic and communication plans for C5I programs
• Executes procurement planning activities, including alternatives and cost analyses, requirements development, LCCE, and WBS
• Provides portfolio and project management support, including risk analyses and performance tracking
• Develops performance measurement and improvement plans, leverages data analytics, and develops decision aids to drive continuous improvement
• Supports asset management, tracking, and disposal, and configuration management
• Manages key artifacts and knowledge libraries and develops knowledge tools
• Supports coordination and implementation of IT and data efforts aligned with organizational strategy, including documenting requirements and supporting IT architecture strategy
• Provides subject matter expertise for data-related implementations
• Supports the System Engineering Lifecycle (SELC) across its phases
• Supports the integration of functions, processes, and policies that build Coast Guard systems and mission support capability, including change management, strategic planning, and analysis
• Facilitates executive-level sessions and supports strategy formulation
• Develops and manages Integrated Project Teams (IPTs) that execute improvement efforts based on defined project plans
• Aligns and integrates enterprise priorities vertically within and horizontally across directorates, and with operational partners
• Establishes standard, disciplined, repeatable, and scalable processes
• Links performance measures to business strategies and objectives
• Supports organization-wide strategic planning, program evaluation, monitoring, and measurement, including developing strategic plans, analyzing alternative pathways, and linking strategy to organizational initiatives
• Supports development and maintenance of a project selection process, project pipeline, and project portfolio aligned with strategic priorities, including tracking, integration, and oversight of high-priority projects
• Develops and maintains initiative prioritization matrices
• Conducts business-related analyses, business cases, and alternatives analyses to improve organizational performance
• Applies Lean Six Sigma and the MSBM to review and document processes, identify improvements, and expand business process improvement to candidate initiatives
• Executes business process reengineering (BPR) initiatives and identifies opportunities for cost, schedule, and performance improvements across the enterprise
• Develops actionable process improvement and cost-efficiency recommendations
• Develops and maintains program evaluation criteria, performance metrics, and risk management strategies to assess program performance against intended goals
• Develops project charters, strategies, schedules, and iterative project roadmaps with clear tasks, milestones, and deliverable sequencing
• Tracks and mitigates risks and issues affecting milestones and deliverables, and supports project closeout, documentation, and identification of replication opportunities
• Documents and disseminates best practices and lessons learned
• Develops strategies, tactics, communications methods, and processes to implement change management initiatives, applying established frameworks (e.g., Prosci ADKAR)
• Designs and develops strategic communication tools (e.g., briefs, brochures, playbooks, videos), graphics, and training materials, and supports development of the Strategic Communications Plan
• Ensures electronic products comply with Section 508 of the Rehabilitation Act
• Assists in developing governance structures that support organizational improvement and integration
• Leverages information analytics and knowledge management to support data-driven decision-making
• Delivers training and facilitation services to support implementation of organizational changes
• Facilitates meetings and working group sessions, drafts agendas, prepares materials, writes minutes, tracks action items, and provides technical writing and editorial support
• Coordinates all parties to tasks and reviews work products for completeness, quality, and adherence to customer requirements

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level