Technical Support (Software)

In this role, the Weave Support representative will be responsible for answering all incoming calls and quickly assessing if they can resolve customer issues. They will work in a fast-paced, busy customer/tech support team and must have a minimum of 1 year of customer support phone experience. The ideal candidate will be passionate about helping the customer, have strong phone presence and excellent written and verbal communication skills. Weave is an equal opportunity employer committed to diversity and inclusion.

• Answer all incoming calls and quickly assess if you can resolve their issue
• Transfer calls to the right team to get the issue fully resolved if necessary
• Work in a fast-paced, busy Customer / Tech Support team
• Multi-task to drive an amazing customer experience
• Resolve issues with basic troubleshooting
• Provide superior customer service
• Save the day for customers
• Have a minimum of 1 year of customer support phone experience
• Have a background and interest in technology
• Have solid computer skills and the ability to adapt and learn technology quickly
• Have experience working with browsers, spreadsheets, and text documents
• Be hungry to learn, caring towards others, and creative in problem solving
• Be passionate about helping the customer
• Have a strong phone presence and excellent written and verbal communication skills

• Minimum of 1 year of customer support phone experience
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
• Must be hungry to learn, caring towards others, and creative in your problem solving
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved
• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone, chat and/or email channels