Technical Support (Software)

In this role, you will be part of the Weave Support team, responsible for providing exceptional customer service and support. You will receive extensive training to become a product expert and resolve customer concerns efficiently. Your main focus will be on answering customer inquiries, triaging and managing requests, and resolving basic technical issues. This position offers the flexibility to work either in-office or remotely within the state of Utah. You should have a minimum of 1 year of customer support phone experience and a strong interest in technology.

• Provide exceptional customer support by attending to every detail of customer needs
• Resolve customer issues in a timely and efficient manner
• Receive extensive training to become a product expert
• Answer customer inquiries about how the Weave software works
• Triage, direct, and manage customer requests for product and technical software support
• Collaborate with peers and other teams to resolve customer problems
• Provide superior customer service
• Work in a fast-paced, busy Customer/Tech Support team
• Multi-task to drive an amazing customer experience
• Resolve issues through basic troubleshooting
• Save the day for customers
• Have a minimum of 1 year of customer support phone experience
• Possess a background and interest in technology
• Have solid computer skills and the ability to adapt and learn technology quickly
• Experience working with browsers, spreadsheets, and text documents
• Ability to troubleshoot and resolve basic customer issues
• Be eager to learn.

• Minimum of 1 year of customer support phone experience
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
• Must be hungry to learn

• Minimum of 1 year of customer support phone experience
• Background and interest in technology
• Solid computer skills
• Ability to adapt and learn technology quickly
• Experience working with browsers, spreadsheets, and text documents
• Ability to troubleshoot and resolve basic customer issues
• Passionate about helping the customer
• Positive and attentive attitude
• Strong phone presence
• Excellent written and verbal communication skills
• Equal opportunity employer committed to diversity and inclusion
• Welcome anyone who is hungry to learn, problem-solve, and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics
• Accommodation for individuals with disabilities or special needs