Technical Support (Software)

In this role, you will be part of the Weave Support team, responsible for providing exceptional customer service and resolving customer issues in a timely and efficient manner. As a support representative, you will receive extensive training to become a product expert and assist customers with their inquiries regarding the Weave software. Your main responsibilities will include answering incoming calls, assessing and resolving customer issues, and collaborating with other teams to ensure superior customer service. This position offers the flexibility of being a hybrid, in-office, or work-from-home role within the state of Utah.

• Answer all incoming calls and quickly assess if the issue can be resolved
• Transfer calls to the appropriate team if unable to resolve the issue
• Work in a fast-paced, busy Customer / Tech Support team
• Multi-task to provide an amazing customer experience
• Resolve issues through basic troubleshooting
• Save the day for customers
• Have a minimum of 1 year of customer support phone experience
• Have a background and interest in technology
• Possess solid computer skills and the ability to learn technology quickly
• Experience working with browsers, spreadsheets, and text documents

• Minimum of 1 year of customer support phone experience
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
• Experience working with browsers, spreadsheets, and text documents
• Ability to work in a fast-paced, busy Customer / Tech Support team
• Ability to multi-task to drive an amazing customer experience
• Basic troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to quickly assess and resolve customer issues
• Willingness to provide superior customer service
• Availability to work full-time (40 working hours between 6am-6pm M-F)
• Ability to work in a hybrid, in-office, or work-from-home setup within the state of Utah

• Hybrid, In-Office, or Work-From-Home options (within the state of Utah)
• Full-time position (40 working hours between 6am-6pm M-F)
• Extensive training to become a product expert
• Opportunity to help customers and provide superior customer service
• Ability to work in a fast-paced, busy Customer/Tech Support team
• Opportunity to resolve customer issues and save the day
• Minimum of 1 year of customer support phone experience
• Background and interest in technology
• Solid computer skills and ability to learn technology quickly
• Experience working with browsers, spreadsheets, and text documents
• Hunger to learn, caring towards others, and creative problem-solving skills
• Passionate about helping customers
• Strong phone presence and excellent written and verbal communication skills
• Equal opportunity employer committed to diversity and inclusion
• Accommodation for individuals with disabilities or special needs