Technical Support Engineer 1 (Commerce IT)
About The Position
The Technical Support Engineer 1 provides advanced technical support for technology-related operations in support of organizational goals and strategic objectives. The role offers technical assistance by managing, maintaining, and optimizing applications, tools, and hardware resources. It follows company policies, standard procedures, and detailed instructions to troubleshoot incidents and service requests, generally involving problems of limited scope. The position collaborates with technical teams and internal stakeholders, contributes to knowledge base articles, and builds, deploys, and maintains applications, patches, security fixes, automation, and support tools in the Choctaw Nation environment. The position is full-time, onsite, scheduled Tuesday through Saturday from 8:00 AM to 4:30 PM, and participates in an on-call rotation. Weekly Earned Wage Access is available as an option.
Requirements
- High school diploma or equivalent education; relevant certifications.
- Fundamental experience supporting various operating systems.
- Fundamental experience supporting desktop and server environments.
- Fundamental experience creating automation for installations, configuration changes, and system management.
- Fundamental experience troubleshooting pre-deployment and post-go-live issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- One year of related work experience.
Responsibilities
- Apply company policies and procedures to complete routine tasks.
- Follow industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests involving problems of limited scope.
- Follow detailed instructions for defined processes on most work.
- Collaborate with cross-functional technical resources to complete project tasks and provide day-to-day support.
- Build stable working relationships with internal stakeholders and advocate for stakeholder needs.
- Build, deploy, and maintain applications, patches, security fixes, automation, and support tools for the Choctaw Nation environment.
- Contribute to knowledge base articles to aid in problem resolution.
- Provide fundamental technical support to internal stakeholders, escalating work to internal IT teams when necessary.
- Provide fundamental support to internal IT teams, escalating work when necessary.
- Perform other duties as assigned by management.
Benefits
- Weekly Earned Wage Access is an option for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
