Technical Support Administrator

Chartway Federal Credit Union•Virginia Beach, VA

1d•$23 - $30•Onsite

About The Position

The Technical Support Administrator reports to the IT Support Manager and provides technical support to users, troubleshooting and resolving problems involving personal computers, applications, and peripherals. The role provides front-line help desk support, first-level analysis and diagnostics, and assistance across desktop operating systems, networks, branches, PCs, applications, telecommunications, and web systems. It also installs, configures, tests, and supports applications; may provide backup for IT computer operations; and may be on call after hours and on weekends as needed. The position is based in Virginia Beach, Virginia, with department hours of Monday through Friday, 9:00 AM–6:00 PM, and rotating Saturdays every 5–7 weeks, with a weekday off when working Saturday.

Requirements

Associate’s degree (AS in computer science or similar) or equivalent experience.
Approximately 2–5 years of technology support experience, focused on customer interaction, with excellent customer service skills.
One of the following certifications or equivalent experience: A+, Microsoft MCP, Network+, or CCNA.
Excellent communication skills and self-motivation, particularly when learning new technologies.
Knowledge of installing and supporting Microsoft Windows operating systems, including installation, support, and testing of new applications.
Knowledge of basic Ethernet network support, including wiring, PC hardware and software installation, and troubleshooting.
Broad knowledge and understanding of current and emerging technologies and their relevance to the IT industry.
Ability to provide first-level support to end users for network, desktop, applications, telecommunications, web, and desktop operating systems.
Ability to assist with operational issues as required.
Ability to lift 50 pounds of equipment as needed.
Good credit history is required for consideration.
Salary requirements must be included, and resumes must be accompanied by a Chartway Employment Application.

Nice To Haves

Technology support experience at a financial institution is preferred.

Responsibilities

Provide front-line interaction with users and ensure reported problems are resolved.
Provide phone coverage for the primary internal Chartway Help Desk line as required.
Develop ideas to improve support desk operations and the user experience.
Install, configure, test, and support new applications as required.
Perform first-level analysis and diagnostics of reported problems, including desktop operating systems, network, branch, and PC issues.
Provide backup for IT computer operations as required.
Perform after-hours and weekend on-call duties as needed; have a cell phone available for those duties.
Identify and analyze critical problems, propose solutions or alternatives, and inform senior staff in a timely manner.
Work effectively with other departments, prioritize and escalate issues as necessary, and follow up on resolutions.
Research and document problems and resolutions, and create instructional “How-To” documentation as needed.
Provide information, help, and training to staff concerning personal computer applications and operating systems.
Assist with other operational issues and perform other duties as assigned.
Lift equipment weighing up to 50 pounds to facilitate equipment relocations, as tasked.