Technical Support Administrator

Creekstone Farms Premium Beef•Arkansas City, KS

4d•Onsite

About The Position

The Technical Support Administrator provides front-line support for end-user computing, resolves help desk tickets, and installs and maintains the company’s systems and technologies. Reporting to the IT Manager, the position troubleshoots applications, systems, and network issues and performs upgrades, changes, and purchases under the IT Manager’s direction and approval. The role works with employees and leaders across departments, including production, to keep technology operational. The administrator is expected to support and model the company’s “Creekstone Proud” culture through appropriate behavior, attitude, and respect for others. This is an on-site position at the Arkansas City, Kansas facility. Work takes place in an office environment, with occasional production-floor work in cold, wet, and noisy conditions while wearing appropriate PPE. The position requires a 40+ hour workweek and participation in an IT on-call rotation with other IT staff.

Requirements

Hands-on hardware and software troubleshooting and documentation experience.
Working knowledge of local and wide area network administration, including firewalls, routers, Layer 3 switching, and VLANs.
Proficiency with Windows, Windows Server, Microsoft 365, Active Directory, Remote Desktop Services, and virtualization.
Strong customer service orientation and ability to explain technical solutions in user-friendly language.
Analytical and problem-solving abilities, including researching hardware and software issues and products.
Ability to read, write, and interpret technical documentation and procedure manuals.
Clear verbal and written communication skills, presenting ideas, concerns, and questions in a thoughtful, positive, and professional manner.
Self-motivation and attention to detail; ability to prioritize and execute tasks under pressure and work collaboratively on a team.
Ability to sit, stand, and walk for extended periods; frequently talk, hear, reach, grasp, push, pull, type, and climb stairs; occasionally climb, stoop, crouch, kneel, and crawl; and lift and carry up to 20 pounds.
Availability to work a 40+ hour week and participate in the IT on-call rotation.
On-site work at the Arkansas City, Kansas facility, with occasional production-floor work in cold, wet, and noisy conditions while wearing appropriate PPE.

Nice To Haves

College degree in computer science or a related field; three years of equivalent work experience may substitute.
CompTIA A+, CompTIA Network+, CCNA, or Microsoft certifications.

Responsibilities

Provide front-line support to end users, emphasizing prompt resolution of help desk tickets.
Install, configure, and maintain computers, peripherals, software, and network equipment.
Perform software and hardware upgrades, patches, reconfigurations, and improvements.
Troubleshoot applications, systems, and network issues, including firewalls, routers, switches, and VLANs.
Set up and remove user accounts, access, and equipment for new hires, transfers, and departures.
Maintain an accurate inventory of IT equipment, software, and licenses.
Apply security practices, including patching and multi-factor authentication, and report phishing and suspicious activity.
Support production-floor devices such as hand scanners, label printers, and terminals as needed.
Research hardware and software products and prepare purchase requests for IT Manager approval.
Document and maintain policies, procedures, and training materials for system administration and appropriate use.
Escalate security incidents, major outages, and all purchases to the IT Manager for decision.
Develop and promote positive working relationships with employees, peers, leaders, and others.
Perform other duties as assigned.