IT Technical Administrator

Texas Rangers•Arlington, TX

About The Position

The IT Technical Administrator is a hands-on technical role supporting Texas Rangers Baseball Club and REV Entertainment across infrastructure, identity, business applications, end-user technology, and live event operations. The position administers core Microsoft and third-party platforms, supports server and virtualization environments, provides advanced escalation support, and contributes to technology projects from assessment through implementation. Success requires strong technical judgment, disciplined documentation, excellent customer service, and the ability to prioritize operational work in a high-pressure sports and entertainment environment.

Requirements

Five or more years of relevant technology experience, including at least two to three years in a technical support or systems administration capacity.
Experience supporting Windows Server, Active Directory, Microsoft 365, Exchange, and desktop operating systems in a business environment.
Experience supporting VMware or comparable virtual infrastructure and an understanding of server hardware, storage, and networking concepts.
Experience with identity and access administration, account lifecycle management, and security or distribution group administration.
Working knowledge of backup, replication, disaster-recovery methods, and systems lifecycle practices.
Working knowledge of ITIL or other IT best-practice frameworks such as DevOps.
Ability to troubleshoot complex infrastructure, application, identity, endpoint, and user-support issues using a structured approach.
Ability to explain technical information clearly to technical and non-technical audiences.
Ability to prioritize and execute multiple operational and project tasks in a high-pressure environment with strong attention to detail.
Ability to work collaboratively, maintain confidentiality, and work flexible or extended hours when business or event operations require coverage.

Nice To Haves

Associate's or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field is preferred.

Responsibilities

Administer physical and virtual Windows Active Directory, Microsoft Entra ID, Certificate Services, and related core infrastructure services.
Support Active Directory administration in an on-premises-cloud hybrid environment.
Administer Microsoft 365 services, including Exchange Online, OneDrive, email configuration, distribution lists, security groups, mail troubleshooting, and eDiscovery support.
Maintain identity and access management across cloud and on-premises Active Directory and the Okta identity broker, including account provisioning, de-provisioning, access groups, and authentication-related support.
Administer third-party SaaS domains and DNS services, and support DNS, DHCP, and IP address management functions.
Manage and support assigned business, baseball operations, and third-party applications; coordinate with vendors for installation, upgrades, issue resolution, and ongoing support.
Assess technology environments for scalability, resiliency, availability, security, supportability, and documentation gaps; recommend practical remediation priorities.
Design, implement, and support infrastructure and application projects, including upgrades, migrations, new technology deployments, high-level bills of materials, and architectural diagrams.
Assist with technology evaluation, procurement, vendor coordination, installation oversight, and adaptation or implementation issues.
Create and maintain infrastructure, application, process, procedure, configuration, and recovery documentation.
Ensure compliance with IT security policies, standards, regulatory requirements, escalation procedures, confidentiality requirements, and company policies.
Support vulnerability remediation efforts.
Assist with incident response investigations involving identity, data, or applications.
Implement monitoring and auditing controls across infrastructure and data platforms.
Provide third-level support and troubleshooting for business and baseball systems.
Perform other duties as assigned.