Technical Training Administrator

Prime Data Centers

12h

About The Position

The Technical Training Administrator keeps the data center training program operating by administering the LMS, schedules, records, and reporting used to verify that technicians, engineers, and shift leads are current on required training. The role provides operational support to the Technical Training team, enabling instructional designers to develop content and helping site leaders maintain audit-ready compliance records.

The position is part of Data Center Operations training and reports to the Director of Technical Training. It works closely with instructional designers, site operations managers, HR, and EHS, and serves as the first point of contact for employees with training questions.

Work is primarily office-based or remote, with periodic data center site visits to support on-site training and audits. Travel may be up to 15%. Occasional early, late, or weekend hours may be needed to support 24x7 shift schedules. The successful candidate must pass a background check and comply with site security and confidentiality requirements.

Requirements

• Associate's or bachelor's degree in Business Administration, Human Resources, Education, or a related field, or equivalent experience.
• At least 2 years of experience administering an LMS or coordinating training programs, ideally in a technical, industrial, or regulated environment.
• Hands-on experience uploading and testing SCORM or xAPI content, building curricula, and configuring automated assignments.
• Advanced Excel skills, including pivot tables, lookups, and data cleanup, and comfort building reports from LMS exports.
• Strong organizational skills and a track record of accurately managing concurrent schedules, deadlines, and records.
• Clear, professional written and verbal communication skills, with the ability to work with hourly technicians and senior leaders.
• Attention to detail and discretion when handling employee records.
• Ability to pass a background check and comply with site security and confidentiality requirements.

Nice To Haves

• Administrator experience with a major enterprise LMS such as Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, Absorb, or similar.
• Experience supporting data center, critical facilities, utilities, manufacturing, or another 24x7 operations workforce.
• Familiarity with safety and compliance training requirements such as OSHA, NFPA 70E, and site-specific qualification programs.
• Experience preparing training evidence for SOC 2, ISO, Uptime Institute, or customer audits.
• Working knowledge of HRIS integrations, SSO, and user-provisioning workflows.
• Experience with Power BI, Tableau, or similar tools for training dashboards.
• Certifications such as ATD APTD, SHRM-CP, or an LMS vendor administrator certification.

Responsibilities

• Administer the learning management system, including user accounts, roles, groups, and site hierarchies.
• Upload, test, and publish SCORM or xAPI eLearning packages, videos, and documents provided by the instructional design team.
• Build and maintain learning paths, curricula, recurring assignments, and automated enrollment rules based on role, site, and hire date.
• Troubleshoot learner access and content problems, escalate platform defects to the vendor, and track them through resolution.
• Schedule instructor-led and virtual training across sites and shifts, coordinating rooms, equipment, and instructor availability.
• Manage enrollments, waitlists, reminders, and attendance for classroom, virtual, and hands-on sessions.
• Coordinate third-party and vendor-delivered training, including OEM equipment training and safety certifications, contracts, invoices, and attendee lists.
• Prepare materials, roster sheets, and sign-in records for on-site training sessions.
• Maintain complete and accurate employee training records, including certifications, expiration dates, and recertification deadlines.
• Track required training against regulatory and internal standards, including OSHA, NFPA 70E, site safety qualifications, and customer or audit commitments.
• Prepare evidence packages for internal and customer audits and certification bodies, including SOC 2, ISO, and Uptime Institute.
• Process new-hire training onboarding and offboarding in coordination with HR.
• Publish weekly and monthly dashboards showing completion rates, overdue training, and certification status by site and role.
• Flag employees and sites at risk of training lapses to supervisors.
• Administer course evaluations and compile learner feedback for the instructional design team.
• Document administrative procedures and maintain the training team's calendar, intake queue, and content inventory.

Benefits

• Competitive salary range and performance bonus program.
• Dollar-for-dollar 401(k) match up to 4%, fully vested upon enrollment.
• Employer-paid employee premiums for medical, dental, vision, life insurance, and disability.
• 4+ weeks of paid time off plus sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree