Training & Development Administrator

Jacent•REMOTE,

About The Position

The Training & Development Administrator provides administrative and reporting support to the Training & Development team. The role tracks and verifies employee completion of required and assigned training, produces recurring completion reports for leaders and stakeholders, and follows up with employees and managers regarding incomplete or overdue training. The position requires attention to detail, organization, comfort working with data, and professional, persistent communication. The administrator maintains training records and reporting procedures, supports audit and compliance documentation, responds to employee and manager questions about training assignments and LMS access, and assists with logistics for live and virtual training sessions. The role also requires safe work practices, compliance with company policies and procedures, and completion of special projects or other duties as assigned.

Requirements

High school diploma or equivalent.
1–3 years of experience in an HR, training, learning and development, or administrative support role.
Strong attention to detail and accuracy in data entry, tracking, and recordkeeping.
Working knowledge of learning management systems (LMS) and HR information systems, with the ability to learn new platforms quickly.
Proficiency in Microsoft Office, particularly Excel, including sorting, filtering, lookups, pivot tables, and basic charts.
Ability to turn raw data into clear, accurate reports and summaries for different audiences.
Clear, professional written and verbal communication skills, including the ability to follow up persistently and tactfully.
Strong organizational and time-management skills, including the ability to manage recurring deadlines and multiple priorities.
Ability to handle confidential employee information with discretion.
Ability to travel occasionally for meetings, training, or customer engagements.
Ability to communicate effectively in person, over the phone, and via digital platforms.

Nice To Haves

Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field.
Hands-on experience with a highly preferred [the experience area is not specified in the job description].
Experience producing recurring reports or dashboards in Excel or a similar tool.
Familiarity with utilizing ticketing systems to manage inquiries.

Responsibilities

Monitor and verify employee completion of required, compliance, and assigned training in the LMS, including onboarding, annual, and role-based courses.
Run, compile, and distribute recurring weekly, monthly, and quarterly completion reports by department, location, manager, and course.
Identify employees with incomplete, overdue, or upcoming-due training and send timely reminders and follow-ups by email, Teams, and other channels.
Escalate persistent non-completion to managers and leaders according to established timelines, tracking follow-up through resolution.
Build and maintain completion dashboards and summary reports showing trends, completion rates, and risk areas.
Maintain accurate records of enrollments, assignments, completions, waivers, and certifications, and reconcile LMS data against HRIS employee rosters.
Prepare training completion data and documentation to support internal and external audits and compliance requirements.
Serve as a first point of contact for employee and manager questions about training assignments, due dates, and LMS access, escalating technical issues as needed.
Assist with scheduling, enrollment, attendance tracking, and logistics for live and virtual training sessions.
Maintain and document reporting procedures, follow-up templates, and job aids for training administration.
Understand and demonstrate safe work practices to ensure a safe work environment.
Comply with all company policies and procedures.
Complete special projects and other duties as assigned by the supervisor.