Support Administrator

TruX Retail Partner • Carlisle, PA

18h • $19 - $23

About The Position

The Support Administrator provides administrative, operational, and project coordination support to in-house teams and assigned client programs. The role helps maintain efficient workflows and support successful execution of business initiatives by coordinating daily operational needs, system access, documentation, scheduling, reporting, and project deliverables. Working across corporate teams, client-facing functions, and field operations, the Support Administrator tracks priorities, maintains accountability, and ensures timely follow-through on operational activities and project commitments.

The position supports special initiatives, pilots, new processes, and operational improvements by coordinating project activities and resources, gathering feedback, tracking outcomes, and maintaining documentation. It also involves routine administrative coordination, including scheduling, payroll information validation, onboarding, data entry, reporting, and handling operational requests. The role is primarily office-based and includes travel to client locations, retail locations, corporate offices, and meetings as required.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in administrative support, operations, project coordination, customer service, or a related field preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn internal systems and project management tools.
• Accuracy and attention to detail in data entry, payroll validation, reporting, and documentation.
• Ability to coordinate timelines, track deliverables, identify potential issues, and ensure appropriate follow-through.
• Clear, professional communication and internal customer service skills.
• Ability to follow established procedures, prioritize requests, and escalate questions or concerns appropriately.
• Ability to collaborate across teams and adapt to changing business and project needs.
• Proficiency in Microsoft Office, spreadsheets, presentations, and related business and project management systems.
• Ability to maintain confidentiality when handling employee, client, payroll, and business information.
• Ability to sit or stand for extended periods.
• Occasional lifting of up to 25 pounds may be required.

Nice To Haves

• Experience with administrative coordination, data entry, scheduling, reporting, or project support preferred.
• Experience supporting cross-functional projects, process improvements, or operational initiatives preferred.

Responsibilities

• Provide day-to-day administrative and operational support to in-house teams and assigned client programs, including scheduling, payroll information validation, documentation, and routine operational requests.
• Coordinate system access, user requests, onboarding activities, and administrative processes according to established procedures.
• Coordinate project activities, timelines, milestones, deliverables, and follow-up actions for special initiatives, pilots, and operational improvements.
• Develop and maintain project plans, status trackers, reports, meeting notes, records, and other documentation.
• Coordinate meetings, communications, and information sharing among operations, field teams, client-facing teams, and corporate functions.
• Monitor outstanding requests, project progress, deadlines, and deliverables; identify potential delays or issues and communicate concerns to appropriate stakeholders.
• Support implementation of new processes and operational initiatives by coordinating resources, gathering feedback, tracking outcomes, and maintaining documentation.
• Identify opportunities to improve administrative workflows, project coordination, and operational processes.
• Travel to client meetings, corporate offices, retail locations, and program operations across assigned markets as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED