Ops Support Administrator

Republic Services•Robstown, TX

13d

About The Position

The Ops Support Administrator supports effective office and business-unit operations and may supervise clerical and administrative employees across financial and operational functions. The role oversees office operations and performs tasks in conjunction with, and to assist, the General Manager and/or Division Controller. It may also support smaller operations where dedicated functional supervisory resources are unavailable. The position oversees office staff and their performance, maintains records for regulatory and statutory compliance, addresses facility needs, reviews office and department performance with local leadership, and may coordinate budget, general ledger, invoicing, billing adjustments, and other projects. It develops and implements processes and procedures to promote policy compliance and efficient operations, and provides guidance on complex or escalated financial and operational questions. Travel by car, air, or other transportation may be required. Other job-related duties may be assigned.

Requirements

High school diploma or G.E.D.
Minimum of 1 year of supervisory experience in office management, operations, finance/accounting, or a similarly related function.
Minimum of 5 years of experience in office management, employee supervision, operations, or accounting/finance.
Comprehensive understanding of business operations, transactions, and processes, and ability to determine and implement processes and standards to meet performance targets.
Ability to communicate and interact professionally and cooperatively with regional, area, and division leadership, staff, and customers.
Ability to research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Ability to coach, mentor, train, and manage the performance of others.
Ability to manage multiple projects and tasks and meet deadlines.
Ability to work through others to accomplish goals and objectives.
Ability to establish processes and procedures that support effective department workflow.
Ability to use MS Office, including Word and Excel, and company information systems applications including Lawson, InfoPro, TRUX, and ePro.

Responsibilities

Coordinate, direct, and supervise office staff; hire, train, schedule, and manage their performance.
Set performance standards and ensure appropriate staff coverage to meet or exceed service goals.
Maintain records required for regulatory and statutory compliance.
Address facility-management needs, including office supplies, mail, and general building maintenance.
Review office production and department performance with local leadership and recommend responses when performance falls short of targets, including participating in cross-functional issue resolution.
May supervise and coordinate timely preparation of the budget, general ledger, monthly invoices, billing adjustments, and other projects.
Develop and implement processes, procedures, and policies that support compliance with Republic regional, area, and corporate policies and efficient office operations.
Ensure staff follow standard operating procedures and take appropriate action when performance does not meet targets and objectives.
Provide guidance on researching and resolving complex or escalated financial and operational questions and discrepancies, including interacting with customers to resolve issues.
Travel by car, air, and/or other transportation modes as required.
Perform other job-related duties as assigned.