Ops Support Administrator

Republic Services•Robstown, TX

About The Position

The position supports office operations and administrative functions within a division or business unit. The role supervises clerical and administrative employees, maintains effective office operations, and performs or coordinates work in support of the General Manager and/or Division Controller. It may also support smaller operations that do not have dedicated functional supervisors. Responsibilities can include overseeing office staff, facility needs, compliance records, operational performance, budgets, billing, and resolution of complex financial or operational questions. The position may require travel by car, air, and/or other modes of transportation.

Requirements

Comprehensive understanding of business operations, transactions, and processes, with the ability to establish and implement processes and standards to meet performance targets.
Ability to communicate and interact professionally and cooperatively with leadership, staff, and customers.
Ability to research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Ability to coach, mentor, train, and manage the performance of others.
Ability to manage multiple projects and tasks and meet deadlines.
Ability to work through others to accomplish goals and objectives.
Ability to establish processes and procedures that support effective department workflow.
Proficiency with MS Office, including Word and Excel, and company information systems applications; examples include Lawson, InfoPro, TRUX, and ePro.
At least 5 years of experience in office management, employee supervision, operations, or accounting/finance.
High school diploma or GED.
At least 1 year of supervisory experience in office management, operations, finance/accounting, or a similarly related function.

Responsibilities

Coordinate, direct, and supervise the work of office staff.
Hire, train, schedule, and manage the performance of relevant staff.
Set performance standards and ensure staffing coverage supports service goals.
Maintain records required for regulatory and statutory compliance.
Address facility management needs, including office supplies, mail, and general building maintenance.
Review office production and department performance with the local leadership team and recommend responses when results fall short of targets.
Participate in cross-functional approaches to issue resolution.
May supervise and coordinate preparation of the budget, general ledger, monthly invoices, monthly billing adjustments, and other projects.
Develop and implement processes, procedures, and policies that support compliance with company policies and efficient office operations.
Ensure staff follow standard operating procedures and take appropriate action when performance misses targets or objectives.
Provide guidance on researching and resolving complex or escalated financial and operational questions and discrepancies, including directing or interacting with customers to resolve issues.
Perform other job-related duties as assigned.