Technical Support Administrator
About The Position
Givens is seeking a Technical Support Administrator to support warehouse operations in Chesapeake, Virginia. The position maintains and improves the Warehouse Management System (WMS), assists with new customer onboarding, and coordinates operational projects. The administrator works with warehouse leadership, IT, customers, software providers, and warehouse employees to resolve technical issues and help systems and processes run efficiently. The role provides daily WMS support, troubleshoots system and transaction issues, assists with system updates and testing, and maintains customer-specific configurations. It also supports customer implementations, including WMS setup, operational testing, issue resolution, training materials, and launch support. The administrator coordinates projects and process improvements, tracks milestones and progress, develops and updates SOPs and work instructions, communicates process changes, and works with warehouse leadership to implement and evaluate improvements to productivity, accuracy, and workflow.
Requirements
- Minimum of 2–3 years of experience in warehouse operations, WMS support, technical support, or a related field.
- Experience working with Warehouse Management Systems (WMS).
- Understanding of warehouse operations, including receiving, shipping, inventory management, and order fulfillment.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple projects and priorities.
- Strong written and verbal communication skills.
- Ability to work with warehouse employees, management, customers, and IT teams.
- Proficiency with Microsoft Office applications.
Nice To Haves
- Degree in Information Technology, Supply Chain Management, Business Administration, Computer Science, or a related field; equivalent experience will be considered.
Responsibilities
- Provide daily support to warehouse employees experiencing WMS-related issues.
- Troubleshoot system errors, inventory discrepancies, and transaction problems.
- Coordinate with IT, software providers, and warehouse management to resolve technical issues.
- Assist with WMS updates, system enhancements, and testing.
- Maintain customer-specific system configurations and operational requirements.
- Document system issues, troubleshooting steps, and resolutions.
- Provide WMS guidance and training to warehouse personnel.
- Assist with onboarding new warehouse and distribution customers.
- Work with customers, warehouse operations, and IT to identify system and operational requirements.
- Support WMS setup, including item masters, inventory requirements, and customer-specific processes.
- Test receiving, inventory, order processing, shipping, and reporting functions before implementation.
- Identify and resolve system issues prior to customer startup.
- Assist with developing training materials and operational procedures.
- Provide support during new customer launches to ensure a smooth transition.
- Coordinate projects involving new customers, warehouse systems, and operational improvements.
- Assist with planning, scheduling, and tracking project milestones.
- Identify opportunities to improve warehouse productivity, accuracy, and workflow.
- Support changes involving inventory processes, warehouse layouts, equipment, and daily operations.
- Develop and update standard operating procedures (SOPs) and work instructions.
- Communicate process changes to warehouse supervisors and employees.
- Track project progress and provide updates to management.
- Work with warehouse leadership to implement and evaluate process improvements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
