Support Administrator

State University Construction Fund • Albany, NY

3h • Hybrid

About The Position

The State University Construction Fund is seeking a Support Administrator to join its Information Services team at its Albany, New York office. The role supports web design and development, social media management, user support, and Information Services administration.

The Support Administrator designs and develops enhancements to the Fund’s public and internal websites, maintains web content and usage statistics, and addresses accessibility, technology, and content requirements. The role also maintains the Fund’s social media accounts and gathers and distributes content from Fund departments.

The position oversees user support operations, including directing support staff, establishing procedures and goals, managing trouble-call responses and work-order reporting, and working with departmental management to identify issues and opportunities. Additional duties include researching and evaluating hardware and software, maintaining equipment inventories, configuring and preparing hardware, assisting with hardware lifecycle and surplus activities, responding to user questions, onboarding staff, coordinating equipment loans and relocations, and providing meeting support.

Requirements

• Bachelor’s degree, preferably in information technology or business; three additional years of related experience may substitute for the degree.
• Three years of technical and PC administration experience in a Windows environment with a user base of twenty or more.
• Three years of website development and maintenance experience.
• Excellent written and verbal communication skills.

Nice To Haves

• Knowledge of Microsoft 365.
• Familiarity with New York State website requirements.

Responsibilities

• Design and develop enhancements to the State University Construction Fund’s websites and internal Resource page.
• Learn and apply web accessibility requirements and address technology and content requirements identified by internal and external organizations.
• Update existing web pages periodically and maintain web usage statistics.
• Maintain the Fund’s information and related links on New York State portal web pages.
• Provide direction to Information Services staff who support the website.
• Maintain social media accounts, including Facebook, LinkedIn, Twitter, and future outlets.
• Research social media management tools and collect and distribute content from Fund departments.
• Direct Information Services user support staff and provide support for technology planning.
• Support development of user training programs for other Fund offices and establish user support procedures.
• Help isolate end users for technical complexities in end-user environments and manage responses to end-user trouble calls.
• Monitor resolved work orders, establish support goals, measure metrics against goals, maintain work-order reporting, and meet with departmental management to identify issues and opportunities.
• Research hardware and software solutions and evaluate products.
• Prepare hardware for reassignment or surplus, assist with hardware replacement cycle planning, and coordinate hardware surplus disposition.
• Maintain hardware and software inventories and configure equipment to comply with SUNY and SUCF regulations.
• Respond to user calls and assist users with basic office suite functionality questions.
• Provide SUCF orientation to new staff, execute workstation moves and relocations, and coordinate loaner laptop activities.
• Provide meeting support and perform other duties as directed.

Benefits

• Immediate participation in the New York State and Local Retirement System (NYSLRS), with vesting after five years of service.
• Health insurance, including prescription, dental, and vision coverage.
• Vacation, sick, and personal time.
• 13 paid federal holidays.
• Paid parental leave.
• Eligibility to request limited telecommuting after six months of service, subject to approval and program guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level