Technical Specialist (Business) I - Circulation Services

Weber County•Ogden, UT

8d•Onsite

About The Position

Weber County Library is hiring energetic, friendly individuals who thrive on customer service for openings at library locations throughout Weber County. As a member of the Library’s program implementation team, this employee provides front-line service to patrons at the circulation desk, in person, by telephone, and online. The role issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash payments for fines and fees. Work is performed under the supervision of the branch manager and circulation manager. Employees instruct patrons in the use of library equipment and basic technology, promote library resources and programs, and help maintain library collections, facilities, and property. The role requires flexibility, teamwork, organizational and communication skills, attention to detail, and the ability to work rotating shifts, including evenings, weekends, and holidays. Remote work is not authorized. Pre-employment drug screening and a criminal background check are required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience providing the required knowledge and abilities.
At least one year of customer service or retail experience.
Knowledge of standard business software, including Microsoft products, especially Word and Excel, and ability to learn and use specialized library software.
Knowledge of current web applications, including search engines, email interfaces, social media, and eBook and eAudio applications and commonly used devices.
Excellent customer service skills.
Experience accounting for money and controlling inventory.
Ability to work methodically with strict attention to detail and complete assigned tasks within established time frames.
Ability to work as a team member to accomplish results.
Ability to use and troubleshoot office machines such as copiers, scanners, printers, and cash registers.
Ability to exercise good judgment according to a formalist system of ethics and establish cordial, effective working relationships with the public, colleagues, Board members, and County officials.
Ability to implement Library Board policies and procedures.
Availability for morning, afternoon, evening, weekend, and some holiday shifts.
Ability to perform the essential functions, with or without reasonable accommodation.
Ability to engage with high-risk populations.
Ability to meet the stated physical demands, including lifting library materials, retrieving materials from shelves up to six feet high, and pushing library carts.

Nice To Haves

Fluency in more than one language; preference is given to multilingual applicants.

Responsibilities

Provide front-line customer service at the circulation desk, in person, over the telephone, and online.
Instruct the public in the use of the automated book return system and self-checkout units.
Follow procedures for collection evaluation and maintenance and contribute to processing and maintaining specialty collections.
Perform circulation and clerical tasks, including handling money, issuing library cards, inspecting returned materials, and mending print and nonprint materials according to Library procedures.
Instruct patrons in using basic technology resources, such as printers, scanners, copiers, and public computers.
Promote Library resources, programs, and services during patron interactions.
Help preserve the safety, appearance, and condition of Library facilities and property.
Follow training and workflow processes to maintain performance results and deliver superior library service.