Business Services Specialist I

Georgia State University•Georgia, GA

6d•Onsite

About The Position

University Business Services (UBS), a centralized department within Georgia State University’s Division of Finance and Administration, provides efficient, customer-focused administrative and financial services to the university community. UBS operates as a one-stop service center supporting students, faculty, staff, and campus partners, with services including cashiering, parking and transportation support, PantherCard and PantherCash services, onboarding assistance, and payroll support. The department emphasizes accurate, timely, and consistent service, strong financial controls, regulatory compliance, and a high standard of customer experience. The Business Services Specialist I is an entry-level, front-line position delivering in-person and virtual customer service across multiple campus locations and service channels. The role provides administrative, financial, and operational support across cashiering, PantherCard operations, parking, onboarding, and payroll-related inquiries. It processes transactions, prepares deposits, performs basic reconciliations, and assists with routine operational tasks under established procedures. The Specialist responds to routine and moderately complex inquiries, escalates non-routine issues to appropriate staff, and maintains a professional, customer-focused environment for students, faculty, staff, and visitors. Positions will be assigned to the Atlanta, Clarkston, or Newton campus.

Requirements

High school diploma or GED and two years of customer service, administrative, cashiering, or office experience; alternatively, a combination of education and related experience.
Ability to follow established policies, procedures, and guidelines to complete assigned tasks.
Demonstrated ability to provide customer service in a high-volume environment.
Ability to perform basic financial transactions accurately and with attention to detail.
Effective oral and written communication skills.
Ability to manage multiple tasks in a fast-paced, customer-facing environment.
Working knowledge of Microsoft Office applications or similar tools.

Nice To Haves

Experience in a higher education, public sector, or shared services environment.
Experience processing financial transactions, cashiering, or accounts receivable activities.
Familiarity with customer service or case management systems, such as ServiceNow or similar platforms.
Experience using ID card systems, parking systems, or similar operational platforms.

Responsibilities

Provide in-person and virtual customer service about Finance and Administration services, including cashiering, parking, campus ID cards, onboarding, and payroll.
Receive, research, and respond to routine and moderately complex inquiries using established procedures; document and track service requests in a customer service management system and escalate non-routine issues.
Receive and process payments, departmental deposits, petty cash, and imprest fund transactions in accordance with cash-handling and credit-card procedures.
Prepare daily bank deposits; balance and reconcile cash drawers; and arrange secure deposit transfers via armored transport and bank remote deposit.
Perform daily reconciliations of ERP systems and online student payments, create basic journal entries, and assist in resolving accounting-ledger and bank-account discrepancies.
Use ID systems and stationery or mobile equipment to issue and update faculty, staff, student, and affiliate ID cards.
Process PantherCash deposits and refunds, maintain and service PantherCash kiosks, and conduct monthly inventory of card stock and other supplies.
Process parking permit sales and registrations, event parking setups, payroll deductions, citation payments, and transit pass sales; provide basic information about parking policies and procedures.
Create journal entries for visitor parking charges, calculate and invoice customers for validated parking garage charges, deposit parking credit-card receipts, and reconcile private parking invoices to payroll deduction reports.
Respond to basic payroll inquiries and provide general information; gather data for Payroll Office issue resolution and facilitate escalations for payroll personnel review.
Accept and review hiring documents, answer basic onboarding questions, and escalate complex or policy-related inquiries.
Perform other related duties as assigned in support of departmental operations.