Business Services Specialist

Uniwyo Federal Credit Union•Laramie, WY

5d•$0 - $24

About The Position

Under the direction of the VP Business Services, the Business Services Specialist supports and develops new and existing business relationships, assists with business deposit accounts and Treasury Management services, facilitates onboarding, and coordinates lending opportunities with the Lending Department. The position serves as the primary relationship, operational, and administrative support for the credit union’s business members, supporting growth of the business portfolio through relationship development, business-account onboarding, Treasury Management solutions, commercial lending coordination, and service to small-to-medium-sized businesses.

Requirements

Associate degree in business, finance, accounting, or a related field and two years of relevant experience, or a high school diploma and four years of directly related financial-services or business-banking experience; an equivalent combination of education and relevant experience may be considered.
Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law, and other governing requirements.
Knowledge of member-service principles.
Knowledge of electronic payment processes, ACH file processing, business online banking, and Treasury Management systems.
Strong analytical and problem-solving skills, including the ability to identify issues, troubleshoot technical and transactional problems, and recommend solutions.
Ability to organize and prioritize multiple tasks and projects while meeting deadlines.
Strong computer skills and ability to learn and use financial systems, software, and business applications.
Strong communication and interpersonal skills, including the ability to explain technical information clearly and maintain effective working relationships.
Ability to exercise sound judgment, maintain confidentiality, work independently, and collaborate across departments.
Must obtain and maintain certification as a notary for the State of Wyoming within six months of employment.
Must be proficient in word processing and current spreadsheet software.
May be required to move or transport items weighing up to 40 pounds.
May be exposed to potential physical harm and infectious diseases.
May be required to work outside the traditional work schedule.

Nice To Haves

Familiarity with NACHA file formats and other common payment-file formats.
Direct experience serving business members or commercial customers.
Experience with business deposit accounts, commercial loan documentation, ACH origination, wire transfers, Remote Deposit Capture (RDC), online banking platforms, or other Treasury Management services.

Responsibilities

Coordinate implementation, setup, testing, and ongoing support of Treasury Management services, including business online and mobile banking, ACH origination, Remote Deposit Capture (RDC), wire transfers, Positive Pay, and merchant services.
Maintain service agreements, authorizations, user access, transaction limits, and related documentation.
Work with internal departments and third-party vendors to resolve business banking, payment, merchant service, and technology issues.
Develop business-member relationships through proactive outreach and discovery conversations about payments, cash flow, borrowing needs, and account access.
Identify business deposit, Treasury Management, and lending opportunities and coordinate solutions and referrals with internal partners.
Maintain prospect and referral records, follow up on opportunities, and assist with Business Services pipeline reporting.
Serve as a primary contact for business members and an internal resource to Branch Managers and other member-facing staff regarding business accounts, documentation, Treasury services, and inquiries.
Support staff in identifying business needs, making referrals, and coordinating onboarding and ongoing service.
Educate business members about available services, payment procedures, security controls, and fraud prevention, and assist with technical and transactional issues.
Review transaction activity, ACH limits, Positive Pay exceptions, and high-dollar wire activity to help identify and mitigate fraud and account-takeover risks.
Maintain records and reporting related to business accounts, Treasury services, service utilization, exceptions, and departmental activity.
Ensure business-account, lending-support, and payment activities comply with applicable BSA/AML, CIP, Beneficial Ownership, NACHA, UCC Article 4A, and credit union requirements.
Review organizational and legal documents to support business deposit account establishment and coordinate complex ownership, authority, or documentation reviews with Compliance or Legal.
Collect and maintain financial statements, tax returns, insurance documents, organizational documents, and other information for commercial loan and account files.
Coordinate financial updates, insurance certificates, loan documentation, and financial covenant documentation with members and Lending.
Perform other duties as assigned or required.