Specialist II, Business Services

Tarrant County College District • Detroit, MI

1d • Onsite

About The Position

The Specialist II, Business Services is responsible for processes that maintain student accounts and for supporting other office tasks. Duties may include collections, payment plans, refunds, contract billings, 1098T processing, cashiering, student-sponsored billing, and student payroll. The position works under the general supervision of the assigned department leader and performs other related tasks as required.

The role is based at the Northwest Campus and is not eligible for remote work. Hours vary based on department needs. The department operates Monday through Thursday from 8:00 a.m. to 7:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m.; weekend work is required during peak registration.

Requirements

• High school diploma or GED.
• Three years of work experience related to the essential performance requirements.
• Excellent customer-service and interpersonal skills.
• Skill using computer applications and enterprise systems, including word-processing, spreadsheet, and presentation software.
• Ability to work effectively in a collaborative environment.
• Ability to analyze financial data and provide sound recommendations based on policy, procedure, practice, and existing regulations.
• Ability to handle large amounts of money and records accurately.

Nice To Haves

• Associate’s degree or 60 or more college credit hours.
• At least one year of work experience in a college or university setting related to the essential performance requirements.
• At least one year of work experience in a face-to-face and phone/live-chat customer-service position.

Responsibilities

• Manage HigherOne customer-service issues and assist students, faculty, and staff in person, by telephone, or by email.
• Process payments, balance cash drawers, prepare bank deposits, and process petty cash and miscellaneous deposits.
• Process and invoice third-party sponsorships for student accounts and corporate services, receive payments, and maintain records.
• Ensure accurate allocation of military tuition benefits to student accounts and return funds to Veterans Affairs.
• Analyze and process student account balances and refunds, and correspond with payment plan companies and collection agencies to maintain current and past tuition and miscellaneous accounts.
• Verify and post details of business transactions, such as returned checks and funds received and disbursed.
• Prepare vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records.
• Oversee student worker hiring and time entry, and distribute employee timecards and paychecks.
• Maintain lost-and-found items and campus key inventory; distribute and receive keys from faculty, staff, and administrators.
• Handle vending machine service issues and refunds.
• Order and stock office supplies as necessary.
• Attend the workplace regularly, report punctually, and follow a work schedule to meet worksite demands.
• Complete required training and professional development sessions sponsored through Tarrant County College.
• Support the mission, values, goals, and principles of the College.
• Perform other related tasks as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED