Community & Workforce Specialist II - Business Services
About The Position
The Community & Workforce Specialist II works in Pima County’s Community & Workforce Development Department, participating in internal and external activities to market One-Stop Career Center program services. The role supports outreach, community partnerships, and specialized programs, and develops productive relationships that encourage employers and job seekers to participate in workforce development programs. The position provides direct support to community members and clients, assesses individual needs, and connects people with appropriate employment, education, financial assistance, coaching, and other resources. Work may be conducted by phone, email, online, or in person, in collaboration with other agencies and organizations. The Specialist also represents programs at community events and meetings, supports program operations and administration, maintains participant records, and contributes to program goals and objectives. Assignments may vary according to departmental needs. The department works with vulnerable populations and minors. Employment requires a Level One Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check. A valid driver license is required when applying, and a valid Arizona driver license is required at appointment. The successful applicant is subject to a 39-month DOT Motor Vehicle Record review and Fleet Services approval of the driving record. Pre-employment background screening is required.
Requirements
- Associate degree from an accredited college, university, or technical school in management, public or business administration, or a department-approved related field, and one year of professional experience in health, customer service, human services, or a closely related field; OR one year of experience with Pima County as a Community and Workforce Specialist I or a similar County position, as determined by the department head. Relevant experience and/or education from an accredited college or university may be substituted.
- Clearly document qualifying education and experience in the application’s Education and Work Experience sections.
- Valid driver license at the time of application and valid Arizona driver license at the time of appointment.
- Meet employment screening requirements, including a Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, Central Registry background check, and pre-employment background screening.
- Pass a 39-month DOT Motor Vehicle Record review and receive Fleet Services approval to operate County vehicles.
Nice To Haves
- At least one year of experience working with Workforce Innovation & Opportunity Act (WIOA) programs.
- At least one year of experience in business outreach activities, including assisting with employer recruitment needs.
- At least one year of experience coordinating employer-related specialized workforce development programs.
- At least one year of experience organizing and presenting workforce development programs for adults, youth, and dislocated workers to businesses, community agencies, and business organizations.
- At least one year of experience providing job seekers guidance on employability skills and resume writing.
Responsibilities
- Participate in day-to-day operational and support activities for a specialized, complex program or work unit.
- Provide urgent and compassionate direct services to clients by phone, email, online, or in person, collaborating with agencies and organizations to maximize resources and services.
- Assess community members’ needs and guide them to appropriate resources.
- Match qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
- Represent the program or work unit at community events and meetings with County personnel or community partners.
- Provide administrative and other support needed to meet program objectives, including mentoring and leading staff and volunteers in specialized program activities.
- Provide input to management on developing program goals and objectives.
- Manage and maintain accurate records of program participants and their progress.
- Perform other duties assigned in support of the department and Pima County.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
