Community & Workforce Specialist II - Community Action Agency

Pima County • Tucson, AZ

14h • $22 - $29

About The Position

Pima County’s Community & Workforce Development Department is hiring three Community & Workforce Specialist II case managers for a grant-funded position supporting individuals and families experiencing financial hardship, housing instability, and imminent eviction risk. The role provides timely and compassionate assistance with rental assistance, utility assistance, eviction prevention, and related services through phone, email, online, and in-person interactions. Case managers assess client needs, connect clients to appropriate resources, manage multiple cases, and use sound judgment and motivational interviewing to help clients move toward stability and long-term economic independence. The position also involves maintaining accurate records, reviewing documentation for completeness, supporting program compliance, and coordinating with internal staff and external partners. A Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and Central Registry background check are employment requirements. A valid driver license is required at application, and a valid Arizona driver license is required at appointment.

Requirements

• Associate degree from an accredited college, university, or technical school in management, public or business administration, or a related field, plus one year of professional experience in health, customer service, human services, or a closely related field; alternatively, one year of experience with Pima County as a Community and Workforce Specialist I or similar position. Relevant education and/or experience may be substituted.
• Valid driver license at the time of application and valid Arizona driver license at the time of appointment.
• Must obtain and maintain required licenses and certifications; driving-record review and approval are required for operation of County vehicles.
• Successful candidates must complete required background screening, including verification of work history, education, and criminal conviction history.
• A Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and Central Registry background check are required for employment.
• Position requires a post-offer physical and/or drug screen.

Nice To Haves

• At least two years of experience providing direct client services to individuals or families in crisis, including financial assistance, eviction prevention, or housing stability support.
• At least two years of experience assessing client needs and connecting people with appropriate community resources, programs, and support.
• At least two years of experience collecting, reviewing, and maintaining accurate client data and program documentation, including confidential data, reports, progress records, or financial submissions, to ensure completeness and compliance.
• Experience providing coaching, guidance, or financial/budget counseling to help clients achieve stability and increased economic mobility.
• Bilingual English/Spanish speaking, reading, and writing skills.

Responsibilities

• Participate in day-to-day operational and support activities for a specialized program or work unit within the Community & Workforce Development Department.
• Provide urgent, compassionate direct services to clients by phone, email, online, or in person, collaborating with agencies and organizations to maximize available resources and services.
• Assess community members’ needs and provide guidance on appropriate resources.
• Match qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represent the program or work unit at community events and meetings with County personnel or community partners.
• Provide administrative and other support needed to meet program objectives, including mentoring and leading staff and volunteers in specialized program activities.
• Provide input to management on program goals and objectives.
• Manage and maintain accurate records of program participants and their progress.
• Perform other duties assigned in support of the department and Pima County.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree