Community & Workforce Specialist II - Community Action Agency

Pima County • Tucson, AZ

14h • $22 - $29

About The Position

The Community & Workforce Development Department is seeking a skilled and compassionate Case Manager to provide direct support to individuals and families experiencing financial hardship, housing instability, and imminent risk of eviction. The role supports timely delivery of rental and utility assistance, eviction prevention, and related services. The specialist assists clients through phone, email, online, and in-person interactions; assesses their needs; and connects them with appropriate resources and programs. The position requires managing multiple cases, deescalating emotionally charged situations, and helping clients work toward stability and long-term economic independence. It also involves maintaining accurate client records, reviewing documentation for completeness, supporting program compliance, and collaborating with staff and community partners. The department works with vulnerable populations and minors. Employment requires a Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and Central Registry background check.

Requirements

• Associate degree from an accredited college, university, or technical school in management, public or business administration, or a related field, and one year of professional experience in health, customer service, human services, or a closely related field; alternatively, one year of experience with Pima County as a Community and Workforce Specialist I or similar position, as determined by the department head. Relevant education and/or experience may be substituted.
• Valid driver license at time of application and valid Arizona driver license at time of appointment.
• Ability to obtain and maintain required licenses and certifications; driving record must meet County requirements following a 39-month DOT Motor Vehicle Record review.
• Complete required pre-employment background checks, including a Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, Central Registry background check, and post-offer screening. This position also requires a post-job-offer physical and/or drug screen.
• Qualifying education and experience must be documented in the Education and Work Experience sections of the application.

Nice To Haves

• At least two years of experience providing direct client services to individuals or families in crisis, including financial assistance, eviction prevention, or housing stability support.
• At least two years of experience assessing client needs and connecting individuals with appropriate community resources, programs, and support.
• At least two years of experience collecting, reviewing, and maintaining accurate client data and program documentation, including confidential data, reports, progress records, or financial submissions, to ensure completeness and compliance.
• Experience providing coaching, guidance, or financial/budget counseling to support client stability and economic mobility.
• Bilingual English/Spanish speaking, reading, and writing skills.

Responsibilities

• Participate in day-to-day operational and support activities for a specialized, complex program or work unit.
• Provide urgent, compassionate direct services to clients through phone, email, online, and in-person interactions; collaborate with agencies and organizations to maximize resources and services.
• Assess community members’ needs and guide them to appropriate resources.
• Match qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represent the program or work unit at community events and meetings with County personnel or community partners.
• Provide administrative and other support for program objectives, including mentoring and leading staff and volunteers in specialized program activities.
• Provide input to management on program goals and objectives.
• Manage and maintain accurate records of program participants and their progress.
• Perform other duties in support of the department and Pima County.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree