Workforce Services Representative II

CAREERSOURCE NORTHEAST FLORIDA•St. Augustine, FL

1d•$38,740 - $0•Onsite

About The Position

The Workforce Services Representative II provides interviewing, assessment, referral, and job-matching services to a diverse range of customers. The position assesses customer skills and helps identify appropriate vocational objectives and career pathways. It involves direct interaction with the general public and is designated as a position of special trust. A Level 1 security background screening of State of Florida law enforcement records is required before employment. The representative supports jobseekers through career planning, job search assistance, training and program referrals, eligibility assessment, and follow-up during training and after employment. The role maintains accurate customer records and case files, administers and interprets assessments, and provides information about WIOA Individual Training Accounts and other workforce services. The position also provides mentoring to new hires and participates in partner activities as needed. The position is full-time, day shift, and based at the St. Johns Career Center in Saint Augustine, Florida. The posting lists a salary of $38,740 per year and no travel percentage, though local travel may be required and the employee must provide their own transportation. The work is primarily indoors, includes occasional vehicular travel, and involves prolonged sitting and computer use. The employee must sometimes lift up to 15 pounds.

Requirements

Two years of experience in career development or a related field is required.
A bachelor’s degree from an accredited college or university is preferred; professional or nonprofessional experience may substitute year for year for the preferred college education.
Ability to work independently by planning, organizing, and coordinating work assignments.
Case management experience and ability to engage customers and maintain positive customer relationships.
Ability to work effectively in a team and maintain professional relationships with management, coworkers, and the general public.
Proficiency with Microsoft Word, Excel, Outlook, and other applications.
Ability to maintain strict confidentiality when handling sensitive information or issues.
Effective verbal and written communication skills and effective listening skills.
Ability to manage email and telephone activity efficiently and courteously.
Ability to assess jobseekers and develop career pathways through research, program knowledge, and critical thinking.
Florida Workforce Professional Tier 1 certification is mandatory within 12 months of hire; 15 hours of annual continuing education are required to maintain certification.
Compliance with HIPAA and workplace safety requirements.
Local travel may be required; must provide own transportation.
Must be able to lift 15 pounds at times.
A Level 1 pre-employment security background screening of State of Florida law enforcement records is required.

Nice To Haves

Bachelor’s degree from an accredited college or university (preferred).

Responsibilities

Assess and evaluate jobseekers to identify employment goals and create career pathways, including achievement objectives and suitable services or referrals.
Proctor formal assessments of jobseeker interests, aptitudes, and abilities for WIOA ITA eligibility or at an employer’s request; interpret and document results in Florida’s Work Registration database.
Conduct follow-up activities during training and after employment, and record services in Florida’s Work Registration database and the authorized automated assistance application.
Determine and calculate customer eligibility for WIOA ITA.
Create, maintain, and update customer case files and database records in accordance with audit standards.
Report program non-compliance that may lead to termination of benefits.
Develop and implement Individual Responsibility Plans to guide students toward degree or certification completion and sustainable employment.
Enter customer accountable activity information into the State system.
Create support-services authorization requests for payment of Individual Training Accounts.
Interview WIOA ITA applicants to assess suitability and eligibility, gather and organize documentation, and submit it to the Program Manager for approval.
Respond to emails and voicemails throughout the day, prioritizing customer needs and responding in a timely manner.
With jobseeker consent, email or fax applications and resumes to employers or programs.
Prepare customers for employment by providing job opportunity information, resume critique and writing assistance, interview coaching, training opportunities, and career-planning guidance.
Perform front desk activities, including greeting customers, obtaining identification, categorizing jobseekers in regional tracking systems, orienting customers to the One Stop System, and documenting services.
Provide prospective students with information about WIOA ITA and attend local training vendor orientations upon request to explain the application process.
Explain job requirements and customer and employer rights and responsibilities, and conduct policy-required follow-up.
Review Work Registration for completeness and evaluate work history, education, and job skills in relation to job readiness.
Help customers with job searches, internet use, online applications, resume uploads, and quality job referrals.
Support jobseekers with employment barriers, including ex-offenders, MSFW, youth, and people with disabilities, through relevant expertise and follow-up toward suitable employment.
Provide labor market information, skill-development tools, and job-matching services for people at all skill and experience levels.
Help customers navigate online applications for assistance programs.
Refer customers for and administer basic skills, aptitude, and vocational-interest tests; interpret and communicate results.
Mentor new-hire staff members.
Participate in partner activities as necessary and perform other assigned duties and responsibilities.
Complete Florida Workforce Professional Tier 1 certification within 12 months of hire and 15 hours of annual continuing education to maintain certification.
Comply with HIPAA requirements and workplace safety policies.