Technical Specialist (Business) I - Circulation Services

Weber County•Roy, UT

9d•$19 - $26•Onsite

About The Position

Weber County Library is hiring a part-time Technical Specialist (Business) I for Circulation Services. As part of the Library’s program implementation team, and under the supervision of the branch manager and circulation manager, the employee provides front-line service to patrons at the circulation desk, in person, by telephone, and online. Duties include issuing and renewing library cards, processing holds, inspecting materials for damage, repairing print and nonprint materials, and handling cash payments for fines and fees. Openings may be at library locations throughout Weber County. The position requires flexibility, teamwork, strong organization and communication, and a customer-service focus. The employee helps patrons use library equipment and technology, promotes library resources and programs, maintains collections and library property, and follows established procedures. Work is performed indoors in a public-service library environment. Employees work rotating shifts when the Library is open, including evenings, alternating weekends, and holidays. Remote work is not authorized.

Requirements

High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities.
At least one year of customer service or retail experience.
Knowledge of standard business software, especially Microsoft Word and Excel, and ability to learn specialized library software.
Knowledge of current web applications, including search engines, email interfaces, social media, and eBook and eAudio applications and commonly used devices.
Excellent customer service skills and demonstrated experience accounting for money and controlling inventory.
Ability to work methodically with attention to detail and complete assigned tasks within established time frames.
Ability to work as a team member and establish cordial, effective working relationships with the public, colleagues, Board members, and County officials.
Ability to use and troubleshoot office machines such as copiers, scanners, printers, and cash registers.
Ability to exercise good judgment according to a formal system of ethics and implement Library Board policies and procedures.
Availability for rotating morning, afternoon, evening, weekend, and holiday shifts; employees work up to two evenings per week and alternate weekend and holiday shifts.
Ability to perform the essential functions, with or without reasonable accommodation; duties include regularly walking, standing, sitting, talking, hearing, crouching, crawling, balancing, reaching, stooping, and kneeling; operating a computer; lifting up to 25 pounds regularly and up to 50 pounds occasionally; removing library materials from shelves up to six feet high; and pushing library carts weighing up to 175 pounds.
Ability to move about the work area, communicate clearly with customers, hear customer responses, and meet the stated vision requirements.
Successful completion of required pre-employment drug screening and criminal background check.

Nice To Haves

Fluency in more than one language is preferred.

Responsibilities

Provide front-line customer service at the circulation desk in person, over the telephone, and online.
Instruct patrons in the use of the automated book return system and self-checkout units.
Follow collection evaluation and maintenance procedures and contribute to processing and maintaining specialty collections.
Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting returned materials, and mending print and nonprint materials.
Instruct patrons in using basic technology resources, including printers, scanners, copiers, and public computers.
Promote Library resources, programs, and services during patron interactions.
Help preserve the safety, appearance, and condition of Library facilities and property.
Comply with training and workflow processes to maintain performance and deliver library service.