Library Assistant I Circulation

City of Burlington, Vermont•235 College St. Burlington, VT

2d•Onsite

About The Position

This part-time position provides patron service, technology assistance, and clerical support at the circulation desk. The assistant works at both the downtown branch and the New North End branch, serving patrons in person and through telephone, email, web forms, and the Vermont Clover Inter Library Loan System. The role includes one weekend day per week and is scheduled Thursday 9:45 a.m.–1:45 p.m. and Friday and Saturday 9:45 a.m.–6:15 p.m., for up to 20 hours weekly. The position is classified at Pay Grade 14, with an hourly rate of $28.08, and is affiliated with AFSCME. It is fully onsite, with zero remote days per week. The position supports circulation and reference services, assists patrons with library resources and technology, processes library materials and accounts, and helps maintain library spaces and operations. Work takes place in a public-service library setting and includes some evening and weekend work. The role requires regular attendance and may involve responding to volatile or potentially dangerous individuals according to library procedures, as well as standing for extended periods and lifting, stretching, and bending.

Requirements

High school diploma or equivalent.
Two years of experience in a public-service setting in an office, professional, and/or library environment.
Ability to actively support City diversity, equity, and cultural competency efforts and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity, and inclusion, evidenced by ongoing training and professional development.
Ability to interact professionally and courteously with coworkers and the public.
Ability to learn and use a fully integrated automated library system.
Ability to file alphabetically and numerically and learn the Dewey Decimal filing system.
Typing speed of 40 words per minute.
Familiarity with computers, word processing, accounting software, automated library systems, and standard office equipment.
Proficient knowledge of Microsoft Word and Excel.
Ability to learn and teach library third-party vendor platforms, including downloadable ebooks and audiobooks, movie streaming, and other online resources.
Knowledge of internet use and email.
Ability to obtain working knowledge of department operations and procedures and relevant City policies.
Regular attendance and ability to understand and comply with City standards, safety rules, and personnel policies.
Ability to learn and interpret department policies and procedures.
Effective oral and written communication skills.
Ability to multitask in a busy environment.
Ability to handle volatile or potentially dangerous individuals and situations while following library procedures.
Ability to stand for long periods and to lift, stretch, and bend.

Nice To Haves

Associate degree and two years of work experience in an office setting.
Customer service experience.

Responsibilities

Greet and respond to patron requests for information, materials, and assistance in person, by telephone, email, web forms, and through the Vermont Clover Inter Library Loan System.
Orient patrons to library collections and services and direct them to appropriate locations or staff.
Maintain library decorum in accordance with policies and procedures.
Use the integrated library system to enter patron information, issue library cards, record account changes and notes, and charge materials in and out.
Process overdue notices and bills by required deadlines, including calling delinquent accounts.
Receive fines and donations, credit patron accounts through cash, check, or MuniciPay, use the cash register, maintain disbursement records, and balance cash on hand at the end of the day.
Search the automated catalog, place holds, process reserves and information requests, and renew materials in person or by telephone.
Use the OPAC and assist patrons with it as needed.
Answer telephone calls and requests and take and distribute messages.
Perform ready-reference service and basic bibliographic research for patrons and displays.
Research, receive, order, and process library materials; check in and distribute incoming mail; and collect, seal, and stamp outgoing mail.
Assist with shelving materials alphabetically or numerically and preparing materials for circulation, including organizing carts and checking materials in.
Research and prepare order forms for patron requests and provide information to selectors or the inter-library loan department.
Schedule conference rooms and perform on-demand room bookings.
Carry out library opening and closing procedures.
Report violations of library rules or conduct affecting library security to a supervisor, assist with trespass notices as needed, and document incidents through the library intranet.
Collect and report circulation and reference statistics.
Maintain and create book displays and bulletin boards.
Perform light custodial and grounds-maintenance tasks as needed.