Technical Solutions Specialist

BusPlanner

2d

About The Position

The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. The role works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations while building the technical depth needed to take on increasingly complex, higher-level work over time.

The specialist configures system settings, forms, workflows, user roles, integrations, and operational data; supports product updates and rollouts; and helps prepare environments for demos and sales presentations without conducting demos or sales activities. The position also diagnoses client-reported issues, collaborates on escalations, contributes to technical documentation, and supports government reporting and recurring school-year processes.

Requirements

• 3–5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.
• Comfort working with SaaS applications.
• Excellent written and verbal communication skills and a client-service mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Familiarity with databases, SQL, or system administration concepts.
• Experience in K-12 transportation, education technology, or SaaS support.

Responsibilities

• Configure system settings, forms, workflows, user roles, and integrations such as single sign-on to meet client needs.
• Set up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation and localization settings.
• Support new feature rollouts, product updates, and upsell installations across all product lines.
• Help build and configure environments for product demos and sales presentations; the role does not conduct demos or sales activities directly.
• Partner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues.
• Communicate with clients to understand reported issues, set expectations, and confirm resolution.
• Help build and maintain a technical documentation repository, including training materials, templates, and frameworks.
• Diagnose and resolve client-reported issues across routing, scheduling, student data, GPS/live tracking, and reporting features.
• Investigate application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed.
• Assist with government and ministry reporting cycles and related data validation as required.
• Support seasonal and cyclical processes, such as school-year setup, grade rollovers, and annual update cycles, as assigned.

Benefits

• Competitive salary and performance-based bonuses.
• Full health and wellness benefits.
• Flexible work hours and remote-friendly setup.
• Full access to Claude Code and modern AI tooling, with autonomy to shape how the team uses it.
• Collaborative team culture focused on modernizing software used by drivers, parents, and school districts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed