Technical Product & Solutions Specialist

Niricson

5d•Remote

About The Position

The Technical Product & Solutions Specialist is a technical, customer-facing product role focused on AUTOSPEX®, infrastructure condition assessment, and product development. The specialist develops deep expertise in the platform and helps customers and internal teams understand and apply it to real-world needs. The role combines customer onboarding and support, technical guidance, customer discovery, backlog coordination, and translating customer insights into actionable requirements for Product, Engineering, Data Capture, and R&D. It works closely with the Chief Product Officer, who retains ownership of product strategy, roadmap commitments, and major scope or priority decisions. Engineering retains responsibility for technical design, estimates, and implementation. The specialist also supports Sales and Portfolio Growth with technical expertise when needed, while those teams retain commercial ownership. The role owns day-to-day customer onboarding, product follow-up, and backlog coordination, moving routine work forward within agreed priorities. It includes learning customers’ workflows and objectives, distinguishing product gaps from training or process issues, identifying recurring needs, and helping improve AUTOSPEX® and customer outcomes. The position is remote within Canada, with occasional travel to customer sites, and is part of Niricson’s remote-first global team. Niricson describes itself as a growing technology scale-up working on technology used to assess critical infrastructure, including dams, bridges, and airfields. The company emphasizes ownership, open communication, collaboration, integrity, innovation, good judgment, and passion for its mission of making infrastructure safer.

Requirements

A degree, diploma, or equivalent professional experience in engineering, infrastructure, geospatial, technology, data, asset management, or a related technical field.
At least 5 years of experience working with technical products, software development, engineering solutions, or infrastructure-related technologies.
Ability to understand complex technical concepts and explain them clearly to technical and non-technical audiences.
Experience working directly with customers, clients, engineering teams, or other technical stakeholders.
Strong analytical and problem-solving skills, including the ability to identify a customer’s underlying problem rather than only respond to the stated request.
Strong communication, presentation, and relationship-building skills.
Ability to ask thoughtful questions, identify patterns, and turn qualitative customer feedback into structured insights.
Strong organizational skills and ability to manage multiple customer engagements, requirements, and internal priorities.
Proactive mindset and willingness to take ownership without waiting for a defined playbook.
Demonstrated experience managing a software product backlog in Jira or a comparable tool.
Experience preparing requirements, user stories, and acceptance criteria in collaboration with software development teams.
Experience independently managing customer onboarding, issues, and follow-ups across multiple internal teams.

Nice To Haves

Experience in civil, structural, transportation, or other infrastructure engineering.
Experience with infrastructure inspection, condition assessment, or asset management.
Experience with geospatial technologies, GIS, photogrammetry, computer vision, AI/ML, or digital inspection platforms.
Experience working with B2B technical software or engineering technology.
Experience working with product, engineering, or R&D teams to translate customer needs into product requirements.
Experience delivering technical training, demonstrations, or customer workshops.
Experience working with infrastructure owners, engineering consultants, utilities, airports, municipalities, or other asset-intensive organizations.
Experience in a technology scale-up or an environment where processes and products are still evolving.

Responsibilities

Develop deep knowledge of AUTOSPEX® functionality, workflows, outputs, capabilities, limitations, and emerging use cases.
Explain complex technical functionality and translate it into practical applications for customers and internal teams.
Work with customers to understand their infrastructure, workflows, objectives, and technical requirements, and help them apply AUTOSPEX® within engineering and asset-management workflows.
Deliver technical demonstrations, training, and product guidance.
Own customer onboarding from initial handover through successful use, coordinating access, training, initial workflows, and follow-up against agreed adoption goals.
Coordinate customer implementation and adoption, with Engineering responsible for infrastructure and production deployment.
Support customers in interpreting AUTOSPEX® outputs; review outputs and customer deliverables for technical accuracy and appropriate scope, and coordinate specialist review when required.
Troubleshoot technical and workflow challenges, determine whether issues relate to product functionality, process, or user understanding, and coordinate issue investigation and customer updates through resolution.
Build and maintain credible relationships with engineers, asset managers, infrastructure owners, consultants, and other technical stakeholders.
Conduct structured customer conversations and follow up after onboarding, delivery, and feature releases to understand needs, workflows, breakdowns, workarounds, and emerging use cases.
Document customer needs, use cases, challenges, underlying problems, frequency, impact, workarounds, supporting evidence, and agreed next steps; validate recurring needs across customers.
Translate customer feedback into clear product and workflow requirements, providing evidence and context rather than simply passing on feature requests.
Own and maintain the product backlog in Jira, consolidating feedback, ideas, and issues; removing duplicates; linking evidence; and keeping statuses current.
Work with the CPO, design, and Engineering to prepare features for development by documenting user stories, workflows, acceptance criteria, edge cases, dependencies, and open questions.
Lead backlog refinement and prepare prioritization recommendations based on customer impact, urgency, strategic fit, dependencies, and engineering estimates; maintain a queue of work meeting agreed development-readiness criteria.
Participate in product discovery, feature validation, customer testing, beta testing, and user acceptance testing; prepare release guidance and customer communications and follow up with affected customers.
Support Sales and Portfolio Growth in customer meetings, demonstrations, proposals, solution development, understanding technical requirements and use cases, account strategies, and articulating AUTOSPEX®’s technical value and appropriate application.
Coordinate sales support with the CPO so onboarding, issue follow-up, and product preparation remain the primary focus.
Maintain internal and customer-facing documentation, use cases, technical requirements, onboarding guides, support resources, feature guidance, training materials, and technical guidance.
Identify recurring customer questions and recommend improvements to product documentation and enablement; share customer insights across Product, Engineering, Sales, Operations, and leadership.
Help ensure customer-facing teams accurately understand AUTOSPEX®’s capabilities and limitations.

Benefits

Annual pay of $75,000–$85,000 based on experience and qualifications.
Equity participation through a stock options allocation after probation.
Extended health benefits, including dental and vision coverage.
Three weeks of paid time off.
Five paid sick days, plus statutory leaves in accordance with applicable provincial employment standards legislation.
Company-wide in-person gatherings twice a year for planning, collaboration, learning, and team building.
Employee referral bonus program.
High degree of ownership and autonomy.
Opportunity to collaborate directly with Product, Sales, Engineering, and Data Capture and have a voice in AUTOSPEX®’s development.
Opportunity to grow responsibilities and develop technical and product skills as the company and product organization evolve.