Technical Product Specialist (Electrical)

Stratus

About The Position

The Technical Product Specialist on the Onboarding and Implementation team is a trusted advisor who combines deep product and industry expertise with customer-facing business growth. The specialist leads tailored product training, conducts onsite visits, and advises clients on how to use and configure the platform effectively. Deep electrical trade knowledge is essential to engage credibly with contractors, field crews, and prefab shop teams. The role also serves as a voice of the customer within the company, gathering product insights, market trends, and client pain points and communicating them to Product, Product Management, and Engineering to help shape the product roadmap. The specialist supports customer adoption, retention, and long-term return on investment, while also advising Sales and Account Management teams during pitches, demos, sales finals, and rebids.

Requirements

Experience in a client-facing product, implementation, solutions consulting, or technical training role.
Deep electrical trade knowledge, including electrical design, prefab, and shop operations.
Experience in MEP subcontracting or VDC/BIM coordination at an electrical or MEP contractor.
Familiarity with Revit and BIM/VDC.
Deep working knowledge of the product suite and the industry or domain it serves.
Proven ability to lead training sessions, workshops, and executive-level presentations.
Experience supporting sales cycles through demos, technical Q&A, or Proof of Value work.
Strong written and verbal communication skills, including the ability to translate technical detail into business value.
Ability to travel for onsite client engagements.

Nice To Haves

Background feeding structured customer insight into product management or engineering teams.
Familiarity with adoption analytics and customer success tools, such as ChurnZero or Amplitude.
Experience building training curricula or enablement content.
Bachelor's degree or equivalent experience.

Responsibilities

Lead specialized product training tailored to client roles, workflows, and maturity.
Plan and lead onsite visits, including preparation, agenda development, delivery, and follow-up.
Provide product consultations that help clients configure and use the platform effectively.
Lead customer discovery sessions, workflow assessments, and value demonstrations.
Design and conduct Proof of Value exercises that connect product capabilities to measurable client outcomes.
Partner with Sales, Account Managers, and executives during pitches, demos, sales finals, and rebids.
Communicate product value and technical capabilities to business and technical audiences.
Help clients adopt best practices and align internal processes with the platform and product suite.
Advise clients on configuration and workflow decisions suited to their operating models.
Capture client product insights, feature requests, and pain points in a structured, prioritized form and pass them to Product.
Synthesize market trends and competitive intelligence to inform Product Management and Engineering roadmaps.
Support post-implementation metrics, user engagement, and retention strategies that protect long-term customer ROI.
Flag adoption risks early and work with Customer Success on corrective plans.