Product Specialist - Electrical
About The Position
As a Product Specialist at Endra, you will bridge the company’s vision and the engineers who use its software. You will own customers’ technical success from the final stages of the sales process through full-scale adoption, acting as a product expert, teacher, and feedback link to the engineering team. You will partner with the go-to-market team on discovery and technical calls, lead the transition from sales to customer success, and help customers configure and adopt the platform. You will train and guide super users, monitor activity during customers’ first 90 days, provide ongoing support and consultation, and share customer feedback with product engineers to inform the roadmap. You will also work with the go-to-market and marketing teams to identify upsell and cross-sell opportunities.
Requirements
- Strong understanding of end-to-end electrical design workflows, from concept through permit and construction documents.
- At least 5 years of electrical engineering experience in a top-tier firm.
- Expert-level proficiency in Revit for large, complex electrical systems.
- Strong ownership of the customer journey and the ability to take responsibility for customer outcomes.
- Ability to communicate effectively about AEC engineering and technical architecture while maintaining a human-first, intuitive approach.
- Direct, candid communication style, valuing truth and velocity over ego.
- Ability to thrive in a high-velocity environment and work alongside top-tier talent.
Responsibilities
- Join the go-to-market team on discovery and technical calls to understand complex requirements and demonstrate Endra.
- Lead pre-kickoff sessions with decision-makers to align on goals and ensure the platform is configured for customer needs.
- Conduct in-depth training sessions and demonstrations, both on-site and online, for super users.
- Empower and guide users as they roll out Endra across their organizations.
- Monitor customer activity during the first 0–90 days and lead biweekly training sessions to answer how-to questions and help users work efficiently.
- Collaborate with product engineers to translate customer feedback into actionable insights and product improvements.
- Provide ongoing support and consultation to promote long-term customer success and value realization.
- Collaborate with the go-to-market and marketing teams to identify and pursue upsell and cross-sell opportunities.
Benefits
- Competitive salary and equity.
- Employee-friendly equity terms.
- Private health insurance.
- Regular team events and off-sites.
- An inspiring, ambitious, and global work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
