Product Specialist - Electrical
About The Position
At Endra, the Product Specialist is the bridge between the company’s product vision and the engineers who use its software. The role owns customers’ technical success from the final stages of the sales process through full-scale adoption, serving as a product expert, teacher, and feedback link to the engineering team. The specialist partners with go-to-market teams on discovery and technical calls, guides customer onboarding and configuration, delivers training and demonstrations, supports adoption, and helps translate customer feedback into product improvements. The role also supports long-term customer success and works with go-to-market and marketing colleagues to identify upsell and cross-sell opportunities.
Requirements
- Strong understanding of end-to-end electrical design workflows, from concept through permit and construction documents.
- At least 5 years of electrical engineering experience in a top-tier firm.
- Expert-level proficiency in Revit for large, complex electrical systems.
- Ability to take ownership of the customer journey and the relevant problem domain.
- Ability to communicate in the language of AEC engineering and technical architecture while maintaining a human-first, intuitive approach.
- Direct, straightforward communication style.
- Ability to thrive in a high-velocity environment and work alongside top-tier talent.
Responsibilities
- Join the go-to-market team on discovery and technical calls to address complex requirements and demonstrate Endra.
- Lead the transition from sales to customer success, including pre-kickoff sessions with decision-makers to align on goals and configure the platform for customer needs.
- Conduct in-depth training sessions and demonstrations, both on-site and online, for super users.
- Guide users in rolling out Endra across their organizations.
- Monitor customer activity during the first 0–90 days and lead biweekly training sessions to resolve how-to questions and help users work efficiently.
- Collaborate with product engineers to turn customer feedback into actionable product insights and improvements.
- Influence the product roadmap as a key stakeholder for the product organization.
- Provide ongoing support and consultation to help customers realize long-term success and value.
- Work with the go-to-market and marketing teams to identify and pursue upsell and cross-sell opportunities.
Benefits
- Competitive salary and equity.
- Employee-friendly equity terms.
- Private health insurance.
- Regular team events and off-sites.
- An inspiring, ambitious, and global work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
