Sr. Technical Solutions Specialist, Payments

Euna Solutions • Atlanta, GA

2d • Hybrid

About The Position

The Sr. Technical Solutions Specialist, Payments is part of Euna Solutions’ Payments team and is responsible for gathering requirements, configuring, and implementing payment solutions for customers. The role collaborates with implementation managers and cross-functional teams—including sales, product management, engineering, customer success, and technical support—to deliver effective client experiences and support customer satisfaction.

The specialist conducts technical discovery with new clients, documents specifications, identifies and escalates implementation risks, and translates business problems into actionable user stories. They gather client requirements, configure and implement solutions across products, and serve as a technical subject matter expert throughout implementation. The role also leads technical client status calls, supports integrations and product functionality, develops proofs of concept and pilots, and contributes to best practices and technical improvements.

The position manages quality, deadlines, and customer satisfaction across multiple active projects, tracks time for billing utilization reporting, and supports successful releases of new product features. It is hybrid, with three days per week in the Atlanta, Georgia office (Tuesday through Thursday).

Requirements

• At least 3 years of experience in Solutions Engineering or technical consulting roles.
• Demonstrable success in a customer-facing role.
• Experience with REST/SOAP APIs, XML, JSON, and SQL.
• Ability to manage tasks across multiple projects.
• Ability to communicate technical issues to non-technical stakeholders.
• Experience leveraging AI technologies to design, optimize, or implement technical solutions.
• Comfort with public speaking and client interactions.
• Experience collaborating with product teams on new feature development and implementation.
• Ability to gather and analyze requirements.
• Technical problem-solving and creative-thinking skills.
• Excellent written and verbal communication skills, including experience working with remote teams.
• Self-driven learning and contribution to enablement materials.

Nice To Haves

• Familiarity with Git workflows and distributed systems.
• Understanding of financial models and principles.

Responsibilities

• Work with new clients to understand and document technical specifications for solutions using Euna Payments products and platforms.
• Identify and escalate potential risks involving integrations, timelines, or product functionality to the Implementation Manager.
• Translate business problems into actionable user stories for development teams.
• Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
• Deliver solutions that meet initial requirements and core product functionality.
• Implement new product features with minimal bugs and user feedback, with testing limited to two scheduled rounds.
• Serve as a technical subject matter expert during implementation, address technical objections, and build rapport with client engineering teams.
• Provide guidance on integrations, product functionality, and project risk escalation.
• Lead technical status calls with clients and report status, risks, and next steps to the project team.
• Work with peers to establish best practices and execute technical improvements.
• Deliver proofs of concept and pilots to demonstrate platform value.
• Prepare for project retrospectives and share learnings and successful course corrections.
• Maintain deadlines and quality standards across multiple active projects.
• Support customer satisfaction and satisfactory mid- and post-implementation survey scores.
• Track task time accurately for Billing Utilization Rate reporting.

Benefits

• Twice-yearly Eunafier Days, adding an extra day to a long weekend.
• Up to eight hours per year of paid time for philanthropy and community causes.
• Professional development support through budget, mentorship, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed