Solutions Engineer - Payments

Checkout.com • New York, NY

4d • Hybrid

About The Position

Checkout.com is seeking a talented and driven Solutions Engineer to join its Revenue organization. Reporting directly to the Head of Solutions Engineering for North America, this highly visible, client-facing role serves as the primary technical expert for enterprise merchants. The work combines pre-sales and implementation, guiding large clients from initial technical evaluation through successful launch. The position is based in one of the company’s offices in New York City, Atlanta, or San Francisco, with a hybrid schedule requiring three days in the office each week. Visa support and relocation are not offered.

The Solutions Engineer develops a comprehensive understanding of the payments industry and Checkout.com’s platform, products, and services. In partnership with Sales Representatives, the role investigates prospects’ needs and proposes tailored solutions, presents and demonstrates products, and manages the technical lifecycle from pre-sales through implementation and go-live. The role also represents merchant needs internally, collaborates with cross-functional teams to resolve technical challenges and inform the product roadmap, and uses AI tools to improve productivity, efficiency, and output quality.

Requirements

• At least 2 years of proven experience in the payments industry.
• Strong technical skills demonstrated through education or professional work experience.
• Direct experience in a related field such as Sales Engineering, Implementation Engineering, Solutions Engineering, Technical Account Management, or Solutions Architecture.
• Exceptional client-facing communication skills and a proven track record managing external stakeholders.
• Deep understanding of API-based integrations, specifically REST/JSON APIs, and proficiency with development and testing tools such as Postman.
• Strong problem-solving, analytical, and debugging skills, including the ability to reproduce and isolate technical issues and explain them using logs, API responses, and other diagnostic tools.
• Ability to explain complex technical concepts clearly to non-technical business audiences.
• Strong organization and adaptability, with the ability to manage shifting priorities in a fast-paced, high-growth environment.

Nice To Haves

• Payment Service Provider (PSP) experience in an industry-specific and role-specific capacity.
• Exceptional technical skills demonstrated through a formal engineering degree or highly technical professional experience.
• Hands-on experience in specialist product domains such as Platforms (Independent Software Vendors, Payment Facilitators, or Marketplaces), Card Issuing, or In-Person Payments (IPP).

Responsibilities

• Build a comprehensive understanding of the payments industry and Checkout.com’s platform, core solutions, products, and services.
• Partner with Sales Representatives to engage enterprise merchant prospects in pre-sales activities.
• Investigate enterprise prospects’ pain points, business needs, and functional requirements to propose tailored solutions.
• Deliver presentations and product demonstrations using sales decks, user interfaces, API walkthroughs, reports, and integration examples.
• Take primary responsibility for the end-to-end technical lifecycle, including pre-sales presentations, solution design, technical implementation, and go-live support.
• Represent merchant needs internally and collaborate with Product, Engineering, Financial Partnerships, and Finance to resolve complex technical challenges and influence the product roadmap.
• Use AI tools to enhance productivity, efficiency, and output quality.

Benefits

• Hybrid working model with flexibility and three days per week in the office.
• Real ownership, fewer blockers, meaningful work, and opportunities for growth and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed