Sr. Technical Solutions Specialist, Payments

Euna Solutions • Dunwoody, GA

1d • Hybrid

About The Position

The Sr. Technical Solutions Specialist will gather requirements, configure, and implement payment solutions for customers. The role collaborates with implementation managers and cross-functional teams—including sales, product management, engineering, customer success, and technical support—to deliver strong client experiences and customer satisfaction. It combines technical expertise, creative problem-solving, and communication skills.

The specialist conducts technical discovery with new clients, documents specifications for solutions using Euna Payment products and platforms, identifies and escalates project risks, and translates business problems into actionable user stories. They gather client requirements, turn them into functional configurations, implement solutions across multiple products, and help ensure implementations meet requirements and product functionality.

As a technical subject matter expert, the specialist advises on integrations and product functionality, builds rapport with client engineering teams, leads technical status calls, and communicates status, risks, and next steps to project teams. The role also contributes to technical best practices, improvements, proofs of concept, pilots, and project retrospectives. It requires maintaining quality and deadlines across multiple projects, supporting customer satisfaction, and tracking time for billing utilization reporting.

The position is hybrid, with three days per week in the Atlanta, Georgia office (Tuesday, Wednesday, and Thursday).

Requirements

• At least 3 years of experience in Solutions Engineering or technical consulting roles, with demonstrable success in customer-facing work.
• Experience with REST/SOAP APIs, XML, JSON, and SQL.
• Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.
• Experience leveraging AI technologies to design, optimize, or implement technical solutions.
• Comfort with public speaking and client interactions.
• Experience collaborating with product teams on new feature development and implementation.
• Requirements gathering and analysis skills.
• Technical problem-solving and creative-thinking skills.
• Excellent written and verbal communication skills, including experience working with remote teams.
• Ability to learn independently and contribute to enablement materials.

Nice To Haves

• Familiarity with Git workflows and distributed systems.
• Understanding of financial models and principles.

Responsibilities

• Work with new clients to understand and document technical specifications for solutions using Euna Payment products and platforms.
• Identify and escalate risks involving integrations, timelines, or product functionality to the Implementation Manager.
• Translate business problems into actionable user stories for development teams.
• Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
• Deliver solutions that meet initial requirements and core product functionality.
• Implement new product features with minimal bugs and user feedback, limiting testing to two scheduled rounds.
• Act as a technical subject matter expert during implementation and address technical objections.
• Guide clients on integrations, product functionality, and project risk escalation.
• Lead technical status calls with clients and report status, risks, and next steps to the project team.
• Collaborate with peers to establish best practices and execute technical improvements.
• Deliver proofs of concept and pilots to demonstrate platform value.
• Prepare for project retrospectives and share learnings and successful course corrections.
• Maintain deadlines and quality standards across multiple active projects.
• Support customer satisfaction and satisfactory mid- and post-implementation survey scores.
• Track task time accurately for Billing Utilization Rate reporting.

Benefits

• Two extra days off per year, each added to a long weekend (Eunafier Days).
• Up to eight hours of paid time per year to support causes that matter to the employee (Philanthropy Time).
• Development support through budget, mentorship, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed