Technical Solutions Engineer

T-Mobile • Frisco, WA

1d • $87,900 - $158,600

About The Position

This role provides engineering-level technical support to business and government accounts, resolving complex escalations and product issues. It involves troubleshooting advanced networking, device, and protocol problems with diagnostic tools and technical expertise. The position manages high-impact, time-sensitive issues affecting large customers, including executive-level escalations. Success is measured by resolving complex technical problems effectively and maintaining customer satisfaction for strategic accounts. The work also supports organizational goals by improving customer experience and driving continuous process improvements across teams.

Requirements

• Bachelor's degree plus 3 years of related work experience, or an advanced degree with 1 year of related work experience, or an equivalent combination of education and experience.
• Required knowledge and skills: communication, customer problem solving, escalation management, networking concepts, project management, solution architecture, technical presentations, technical support, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• A degree in Computer Science, Engineering, Information Technology, or a related field.
• 4 or more years of experience in telecommunications or IT/network administration.
• 4 or more years of experience with network and application troubleshooting, layered communication protocols, system administration, enterprise security architectures and principles, IP and MPLS networks, and Wi-Fi networks and design.
• Certifications such as Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, or WCNA.

Responsibilities

• Provide engineering technical support to resolve complex escalations and technical issues for business and government accounts.
• Manage communication and follow-up with customers and internal teams to ensure timely resolution of escalated concerns.
• Collaborate with network engineering and product teams to support network development, testing, and new product rollouts.
• Develop and deliver training and feedback to frontline teams to improve technical knowledge and customer support processes.
• Maintain and update technical documentation and knowledge base resources to support consistent information sharing.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) and access to free, year-round money coaches.
• Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level